IT Communications Associate

Kriti Venkat

***********@*****.*** 609-***-**** www.linkedin.com/in/kritivenkat

MBA graduate with a dual focus in Marketing and IT, experienced in crafting data-driven content strategies and managing high-impact digital communications. Skilled in boosting audience engagement through email marketing platforms like Emma, optimizing campaign performance through analytics, and aligning messaging with user needs. EDUCATION

Seton Hall University, Stillman School of Business Master of Business Administration (MBA)

Concentration in Marketing & Information Technology Management Northeastern University, College of Professional Studies Master of Professional Studies in Informatics

University of Delhi, Gargi College

Bachelor of Commerce (Honors)

WORK EXPERIENCE

South Orange, NJ

May 2025

Boston, MA

May 2022

New Delhi, India

July 2016

Seton Hall University South Orange, NJ

IT Communications & Digital Engagement Manager September 2024-Present

• Create security and IT update articles, helping reduce phishing incidents by 20% and improving Microsoft 365 adoption through Omni (CMS tool).

• Drive content strategy and performance optimization for weekly tech e-newsletters sent via Emma to 15,000+ users, leveraging A/B testing and engagement metrics to boost readership and interaction by 15%.

• Develop the site map for the Project Management Office website with Lucid Chart.

• Maintain Technology Knowledgebase articles on Confluence, ensuring up-to-date resources for the campus community.

Digital Communications Specialist July 2023-August 2024

• Managed the publication of 200+ news stories on Omni CMS, improving SEO visibility and stakeholder engagement by 25%.

• Designed 100+ calendar events using LiveWhale Calendar to enhance event visibility and engagement.

• Utilized Zendesk (CRM tool) to streamline customer support operations, achieving a 40% reduction in average ticket resolution time, and enhancing user satisfaction by 35% through improved efficiency in ticket management and resolution.

• Leveraged Adobe tools for photo editing and enhancement to create visually compelling, impactful results. Sanket Communications New Delhi, India

Project Manager January 2018-December 2018

• Spearheaded end-to-end coordination of the Odisha Parbha event, a large-scale cultural showcase with over 200,000 attendees.

• Created and managed detailed project timelines using Microsoft Excel and Trello, ensuring seamless coordination of logistics and stakeholder deliverables.

• Led a 20-member volunteer team, utilizing task tracking and scheduling tools to delegate responsibilities, monitor progress, and resolve issues in real time.

• Facilitated stakeholder communication through regular status updates and alignment meetings, ensuring all objectives and KPIs were met.

ACADEMIC PROJECTS

Business Consulting, Global Educational Community August 2024-December 2024

• Developed scalability strategies, boosting GEC’s operations by 20%.

• Implemented solutions, accelerating GEC’s growth and strengthening its community contributions. Experiential Network Project (Consulting), Northeastern University July 2021-September 2021

• Led the website redesign for Raedash Enterprises using Figma.

• Conducted research and provided strategic recommendations to align with leadership vision. Usability and Human Interaction, Trademark Vana April 2021-June 2021

• Created UX prototype for Trademark Vana website, enhancing information retrieval and interaction. SKILLS

Technical: Emma, Jira, Confluence, SharePoint, Omni CMS, LiveWhale Calendar, Photoshop, Figma, Lucid Chart, Zendesk, Microsoft Office Suite (Word, PowerPoint, Excel), Canva Languages: English, Hindi and Tamil (fluent)

OTHER INVOLVEMENTS & LEADERSHIP

President, Nazaakat (Indian Dance Society), University of Delhi July 2014-May 2016

• Led an award-winning Indian dance society, securing top honors at University of Delhi competitions.

• Orchestrated 50+ events, winning 27 awards, managing recruitment, budget, travel, and social media. VOLUNTEERING

Cobble Hill Health Center Brooklyn, NY

Companion & Administrative Support Volunteer September 2024 – Present

• Provide companionship to residents, fostering a positive and engaging environment.

• Assist staff with administrative operations, including file organization and schedule management.

• Collaborate with healthcare professionals to enhance the efficiency of resident care services. Digital Grandparents Inc. Manhattan, NY

Technology Tutor & Digital Literacy Volunteer September 2024 – Present

• Teach digital literacy skills, such as email, social media, and online shopping, empowering older adults to become more tech-savvy.

• Deliver one-on-one tutoring sessions, tailoring lessons to individual needs and learning styles.

Contact this candidate