Customer Service Experience
Resume:
Jenny Greer
Milwaukee, WI *****
*********@*****.***
PROFESSIONAL SUMMARY
Current Associate of Arts Communication student enrolled at Milwaukee Area Technical College. Over 6 years’ customer service experience. Demonstrated expertise in delivering exceptional customer service that drive sales and encourage customer loyalty. Possess excellent communication, problem-solving, and organizational skills. Seeking a customer service position to leverage my communication and problem-solving skills to provide exceptional service to customers and contribute to the growth of the company. SKILLS
● Google Workspace
● Active Listener
● Team Player
● Customer Service
● Adaptability
● Problem Solving
● Verbal and Written Communication
● Microsoft Office Suite
EDUCATION
Milwaukee Area Technical College, Milwaukee, WI
Associate of Arts - Communications
Anticipated Graduation May 2025
WORK EXPERIENCE
Walmart, Brown Deer, WI
Stocker 1, June 2023 – present
● Greet customers and answer their questions
● Manage cash register
● Bag customer items
● Stock shelves
● Ensure aisles are neat and area is clean
● Zone products so that items are easily accessible
● Utilize VizPick scanner to move overstocked items from the backroom to the sales floor more efficiently Dollar Tree, Milwaukee, WI
Cashier, March 2023 – May 2023
● Performed cash, card and check transactions to complete customer purchases
● Answered questions about store policies and addressed customer’s concerns
● Maintained current knowledge of store promotions and highlighted sales to customers
● Restocked and organized merchandise
7th Sense Psychic, Milwaukee, WI
Psychic Reader, October 2022 – present
Jenny Greer Page 2
● Use divination to answer customer’s questions and give advice Andy Frain Services, Wauwatosa, WI
Dispatcher, November 2021 – November 2022
● Maintained professional image that included greeting customers, visitors and employees in a polite and friendly manner
● Answered phone calls
● Logged in unit patrols
● Monitored cameras or equipment in a continuous fashion as outlined in the post orders
● Completed Daily Activity Reports, Logged Book entries, Incident Reports and all relevant reports related to job assignment
● Communicated on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented
● Maintained a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations
American Food and Vending/Dining Creations, Milwaukee, WI Server, August 2020 – February 2021
● Cleaned and prepped food
● Served food at each station in the school’s cafeteria Noodles and Company, Glendale, WI
Ambassador, March 2019 – September 2020
● Served food
● Stocked items and maintained inventory
● Cleaned counters, tables, and mopped floors
● Washed dishes by hand and by dishwasher
● Trained 4-5 employees
Chuck E Cheese, Brookfield, WI
Party Host, July 2018 – August 2019
● Set up and cleaned up birthday parties
● Hosted and led activities for children and guests during birthday parties
● Assisted party participants with check in and ensured guests were satisfied with their visit
● Responded quickly, efficiently, and professionally to emergency situations
● Assisted with the general maintenance/upkeep of party area
● Enforced all rules and regulations promptly and professionally
● Attended all required training sessions and scheduled meetings Applebee’s, Milwaukee, WI
Hostess, July 2018 – March 2019
● Answered and monitored phone calls
● Booked and confirmed reservations
● Greeted and seated guests
● Accommodated and managed large parties
● Assisted with bussing and arranging tables
● Trained new employees to ensure consistent customer service standards Jenny Greer Page 2
SDI Marketing, Milwaukee, WI
Sales Representative, August 2024 – Present
● Memorizing the required sales pitch
● Signing customers up for Metro Market Credit cards inside of Pick’ N Save stores
● Meeting mandatory goals of 6 applications per day
● Mandatory 2 hour check-ins with SDI Manager
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