Information Systems Call Center
Resume:
CONTACT
Saint Paul, MN *****
Mobile: 708-***-****
************@*****.***
http://www.linkedin.com/in/lavon-thomas-915805138
EDUCATION
Expected in January 2027
No Degree: Computer And Information Systems Security
Post University – Waterbury, CT
Bachelor of Science in Computer Information Systems, Concentration: Cybersecurity
Expected Graduation: January
2027 · GPA: 3.57 (Provost’s List)
Relevant Coursework: IT Security Quality Management, Network Security, Cloud Computing & Virtualization, Project Management, Fundamentals of IT Security
Additional Training & Non-Degree
Programs:
Cybersecurity – (ISC) CC – Alexandria, VA (2023)
Network & System Administration – IT Career Lab – Golden Valley, MN (2021)
Full Stack Network Engineering – Online (2019)
IT-Ready Program – Creating IT Futures – Edina, MN (2017)
April 2023
No Degree: Cyber Security
(ISC)2 CC, 625 N Washington
Street, Suite 400, Alexandria, VA
Relevant Coursework: Networking & Systems Administration
3.0
April 2021
No Degree: Network And System Administration
IT Career Lab, National Able Network, Golden Valley, MN
3.0 GPA
Relevant Coursework: Networking/Systems Administration & Network Security
March 2019
Full Stack Network Engineer: Computer Networking
Networking, Online
Relevant Coursework: Networking/Systems Administration
CompTIA A+
March 2017
No Degree: Information
Technology
IT-Ready, Creating IT Futures, Edina, MN
3.5 GPA
Relevant Coursework: Computer Consultant
January 1997
General Studies with High School Diploma: General Studies
Rich East High School,
Park Forest, IL
Certifications
CompTIA A+
Networking+
CISCO CCNA
(ISC)2 Cyber Security
Professional Summary
Information Technology & Cybersecurity Specialist Systems Administrator Network Engineer
Resilient, hands-on IT professional with over 7 years of progressive experience across data center operations, systems administration, networking, and cybersecurity. Currently pursuing a B.S. in Computer Information Systems (Cybersecurity concentration, 3.57 GPA) at Post University while holding certifications in CompTIA A+, Network+, Cisco CCNA, and Cybersecurity. Proven ability to support enterprise infrastructure, execute complex system rollouts, and lead secure patch management across Windows and hybrid environments. Recognized on the Provost’s List and selected from competitive talent pools for elite training programs. Equally comfortable on the front lines of desktop support or deep in the server room — with a passion for continuous learning, automation, and enterprise-grade security.
Skills
Networking & Security: TCP/IP, ISO/OSI, Security Patching, Routers, Switches, WLAN (802.11), Ethernet (802.3), Active Directory
Systems Administration: Windows 7/10, Linux, Office 365, Power BI, Microsoft SQL, SCCM
Technical Tools: ServiceNow, Putty, Zoho, ConnectWise
Support & Troubleshooting: Help Desk Support, Application Support, Debugging, Scripting, Hardware/Software Installation
Other Expertise: CLI, Domain Controllers, Automation, Customer Service
Professional Experience
Data Center Technician
CBRE via Expedite Staffing Eagan, MN
October 2024 – November 2024
Perform hardware installations, replacements, and decommissions for servers.
Conduct structured cabling and troubleshooting, ensuring efficient power load balancing.
Execute remote hands support and daily data hall inspections.
Coordinate vendor site access and shipments while ensuring adherence to safety standards.
Systems Administrator
Consolidated Precision Products via Entegee Staffing Bloomington, MN
August 2023 – January 2024
Resolved network access control issues and managed up to 60 ITSM tickets daily.
Oversaw site onboarding deployments, network printer setups, and server maintenance.
Investigated vulnerabilities and provided lab software support.
Senior Engineer (Patch Manager, Systems Tools)
Calian IT Minnetonka, MN
October 2022 – February 2023
Delivered tier 2-3 end-user support and managed PC and server lifecycle processes.
Administered Active Directory, Office 365, and security patching for enterprise systems.
Enhanced IT service desk performance by resolving tickets and implementing proactive maintenance practices.
Desktop Support Specialist
Sensata Bloomington, MN
March 2022 – June 2022
Supported Azure Active Directory, VPN services, and employee onboarding.
Administered Windows servers and resolved network connectivity issues.
Provided white-glove support to executives and managed IT asset inventory.
Desktop Support Specialist
Outsell Corp Minneapolis, MN
January 2022 – March 2022
Managed Zoho ticketing systems and Azure Active Directory services.
Deployed AWS VPN and maintained antivirus and malware protection.
Senior Engineer
Beckman Coulter Chaska, MN
April 2019 – April 2020
Installed and maintained lab equipment, camera security systems, and barcode scanners.
Delivered in-house support for instrument repairs and preventive maintenance.
Other Relevant Roles
Support Technician: Corporate Technologies, Eden Prairie, MN (2018)
Engineering Technician: Honeywell, New Brighton, MN (2018)
Lead Desktop Support Technician: Edge Technologies, St. Louis Park, MN (2017)
Technical Support Specialist: Zumbro House, Minneapolis, MN (2016-2017)
Installation Technician: Omicron Werks, Bloomington, MN (2016)
Maintenance Technician: Dominium, St. Paul, MN (2015-2016)
Certifications
Cisco Certified Network Associate (CCNA)
CompTIA A+
CompTIA Network+
Cyber Security
ConnectWise
REFERENCES
Chris Van Nest, Consolidated Precision Products, Controller, 314-***-****, *****.*******@*******.***
Greg Shirbroun, IT Career Lab, Program Manager, 612-***-****, **********@***********.***
Jorge Ramos, *****.*.*****@**********.***, 763-***-****
Basillio Diaz, Edge Technologies, 612-***-****
.
LAVON THOMAS
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