Customer Service Care Specialist

OBJECTIVE:

Upbeat, highly dedicated professional with multiple years of experience developing directly applicable and transferrable skills within customer service settings handling a variety of responsibilities is seeking consideration as a serious candidate for this opportunity. QUALIFICATIONS:

Bilingual (English / Spanish)

Expert familiarity with navigating various platforms to effectively perform daily responsibilities (i.e. Workday, Salesforce, Oracle, Cisco, etc.) and to maintain reliable communication with supervision and colleagues, (i.e. Slack, Microsoft Teams, Zoom, etc.)

Ability to perform work duties in timely manner independently and within team settings. Receptive to constructive feedback and has a sincere desire to learn how to meet and exceed company expectations.

Strong written and oral communication skills. This also includes interpersonal skills such as the ability to intuitively adapt communication style during each interaction to ensure customer understanding and promote overall satisfaction. WORK HISTORY:

IntouchCX, CSR Operations Agent, Remote, USA Jan 2025 – Present

Assist a diverse customer base with any potential inquiries through inbound calls, emails and/or chats.

Demonstrating essential customer service skills, entailing but not limited to:

• Having the ability to learn, retain and relay pertinent information regarding any existing or new products/services.

• Utilizing effective communication skills such as active listening to understand customer concerns in order to provide adequate solutions as per company protocol to ensure customer retention and overall satisfaction. NewRez, Performing Loan Consultant, Tempe, AZ Sept 2024 – Dec 2024

Provide exceptional customer service by addressing homeowner inquiries, resolving delinquencies, processing payments, and recommending refinancing opportunities.

Develop customized payment solutions while meeting company performance goals and adhering to policies, procedures, and industry regulations.

Maintain professionalism, reliability, and punctuality while participating in ongoing training and contributing positively to company objectives.

Diaz Family, Child Care Specialist, Glendale, AZ May 2022 – Aug 2024

Prepared healthy meals and planned and set up playtime and educational games.

Organized and executed activities schedules, developed and reinforced daily routines.

Communicated with parents regarding child’s overall progress and addressing any existing areas of concern. Veyo, Patient Transportation, Phoenix, AZ Mar 2021 – Apr 2022

Took responsibility for positive engagement with guests and setting correct tone.

Responsible for the transportation of patients to and from their homes to locations safely.

Picked up clients and drop off to medical appts, also return clients to their homes.

Able to help some people feel empowered about themselves i.e. assisted with mobility issues. Field Works, Political Canvasser, Phoenix, AZ Dec 2021 – Apr 2022

Conducted door to door survey’s and interviews to gather voter opinions and candidate support.

Provided information about candidates, their platform and encouraged voter participation.

Recorded and reported accurate data to campaign headquarters.

Followed applicable state and local election laws and division policies and procedures. UEI College, Senior Recruiter, Phoenix, AZ Jun 2019 - Feb 2021

Completed and adhered to service level agreements to ensure client satisfaction with services.

Administered employment surveys and participated in focus groups to evaluate satisfaction.

Assisted senior leaders in developing strategies to attract and retain top diverse talent. Things Remembered, Sales Associate, Chandler, AZ Feb 2017 – Aug 2019

Provided exceptional customer service through phone, email, and in-person interactions.

Assisted customers with product selection, order placement, and issue resolution.

Handled complaints and returns efficiently, ensuring customer satisfaction. Best Western Headquarters, Reservation Agent, Phoenix, AZ Aug 2015 – Jan 2017

Managed client hotel reservations through in-bound calls, including booking, modifying, and canceling stays.

Provided information on room availability, rates, and special promotions. Bioscreen Clinical Services, Interviewer/Recruiter, Phoenix, AZ Nov 2013 – Jul 2015

Conducted interviews to screen candidates for clinical research studies.

Coordinated with hiring managers to understand study requirements and candidate profiles. EDUCATION:

South Point High School, High School Graduate, Phoenix, AZ Class of 2008 Maria Perez

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