Network Engineer Hands-On

ROBERT J. LONG

· *******@*****.*** · 425-***-****

Self-directed, responsible Network Engineer with industry certifications and hands-on professional experience supporting clients in customer-focused environments Excellent troubleshooting and solution development skills Hands-on learner with a strong team-play attitude

Education:

University of Delaware; Newark, Delaware, U.S.A

Bachelor of Science in Applied Animal Science

Department of Animal and Food Sciences

Graduation Date: January 8, 2000

New Horizons; Tampa, Florida, U.S.A

MCSA with Security, and CCNA Program

Apr 2010 – May 2012

Certifications: Cisco CCNA, CCENT; Microsoft MCP; CompTIA A+, Network+, Security+

MyTEFL; Vancouver, B.C. Canada

140 Hour TEFL

Master Program

Graduation Date: October 8, 2022

Clearance:

Secret Security Clearance

Skills:

·Operating Systems: Windows Server 2012/2008/2003, Windows/Mac OS X/Linux

·Networking: install, configure, operate, and troubleshoot large-size route and switched networks

·Software: Hyper-V Server 2012/2008, VMware, Microsoft Office

·Hardware: PC/Server hardware/software troubleshooting and repair; Medical equipment

·Professional: Research; Staff Management; Training; Leadership/Team-building

·Soft skills: Interaction w/Manufacturers, Government officials, Faculty, Contract Negotiation

Employment:

DTI, Seattle, WA

Network Engineer, Network Team; 2015 – Present

·Proficient in configuring Cisco ASA 5525, 5545 and 5585 firewalls with ASDM and the CLI

·Configure and maintain Cisco Catalyst 3850, 3750, 2960, and 2960-S switches

·Responsible for administering Checkpoint and Fortinet/Fortigate firewalls

·Successfully worked with project managers and change management to move one of our data centers ahead of target date

·Prevented attacks by monitoring syslogs with LogRhythm SIEM device and making necessary changes to the network

·Configured web pools and virtual servers with F5-Big-IP-LTM (BIG-IP 6400)

·Responsible for configuring SolarWinds Orion. (SNMP discovery and alerts)

·Proficient with Change Management / ticketing with HEAT Service Management

·Configure and maintain McAfee Web Gateway (MWG) proxy servers

·Experience with datacenter management (racking, patching copper/fiber, etc.)

·Captured and inspected network traffic with Wireshark for network troubleshooting

·Proficient with the documentation of rackspace and IPv4 space with RackTables

·Configured and administered Cisco Meraki wireless access points

·Managed company’s public DNS records with Peer1

·Responsible for managing own projects (upgrades, migrations, network segmentation)

·Experienced with writing and troubleshooting Access Control Lists (ACLs) on Cisco routers, switches and firewalls

JPMorgan Chase / Cognizant, Tampa, FL

Network Engineer, NavyCash Infrastructure Team; 2014 – 2015

·Provide tier 3 support to US Navy’s fleet for US Department of the Treasury and NAVSUP’s NavyCash program

·Proficient in configuring and fine-tuning Cisco ASA 5505 firewalls with ASDM and the CLI

·Experienced with writing and troubleshooting Access Control Lists (ACLs) on Cisco routers, switches and firewalls

·Configure and maintain Cisco Catalyst 2960, 2960+, and 2960-S switches

·Responsible for designing and maintaining test lab to replicate the Navy’s server and network environments of the US Navy fleet

·Configure and maintain Cisco 2901 and 2821 routers

·Investigated inbound and outbound network traffic to navy ships with Wireshark and OPNET

·Responsible for hardening the network on US Navy fleet with ACL’s, port security, BPDU Guard, Root Guard, configuring vlans, disabling telnet, etc.

·Responsible for visiting various ships in the US Navy fleet to configure Cisco 2960 switches for use with the Navy’s CANES network

·Applied DoD/DISA STIGs to Cisco routers and switches for security compliance

·Solely responsible for testing Cisco 2960-S switch for future deployment on US Navy fleet

·Proficient in CLI, Cisco Configuration Professional (CCP) and Cisco Network Assistant (CNA)

·Configure and maintain Windows failover clusters with Dell Poweredge 320 & 310 servers

·Configure Raid 5 iSCSI SANs for failover clusters, (SnapServer 410 & dx1 by Overland Storage)

·Responsible maintaining Windows Server 2003/2008 production servers, and cutting quarterly images with Acronis True Image

·Responsible for building and administering Redhat/Centos Linux servers for Nessus/Tenable SecurityCenter

·Responsible for obtaining quotes, ordering, and maintaining inventory for $25M/year of Cisco and Dell equipment

ITS, Princeton, NJ

Desktop Engineer; 2014 – 2014

·Migrated 400 laptops from Windows XP to Windows 7

·Utilized Sysprep, ImageX, and PXE booting to WDS server Provide critical remote desktop support with RDP

·Interviewed each user for any special requests, and backed up their data before migration

HynesITe, Tampa, Florida

Network/Systems Administrator; 2013 – 2013

·Maintain Active Directory within a Windows Server 2012 environment for 5000+ users

·Built servers with Server 2012 Active Directory, DHCP, DNS, IIS, and VPN services.

·Administered file security plans with Sharing and NTFS security permissions

·Responsible for Datacenter management; ensuring that all servers are physically healthy, properly documented, and all hardware assets are correctly managed, monitored, and maintained. Including physical inventory and asset management, primary troubleshooting of hardware failures/issues, new hardware installation and configuration, implementing change requests to hardware, operating systems, and servers. Configure and maintain and Dell

·Configure Cisco routers, (Static Routes, RIPv2, OSPF, EIGRP, BGP)

·Configure and maintain PowerConnect switches, (VLANs, STP, etc)

·Configure and maintain Dell R6220, R620, R310 servers

·Configured iDRAC alerts on over 200 servers

·Act as the primary owner of all incoming support requests for customers by monitoring support alias and reviewing/responding to all issues.

·Provide critical remote desktop support with RDP

Gulfeagle Supply, Tampa, Florida

Network/Systems Administrator; 2013 – 2013

·Maintain Active Directory within a Windows Server 2008/2003 environment for 400+ users

·Deploy and maintain Cisco VoIP phone/voicemail system with Cisco Unified CM Administration and Cisco Unity Connection Administration

·Maintain ThinClient/VDI environment with VMware View Administration and VMware vSphere

·Maintain Cisco 2921 and 2901 routers and Cisco and HP 2620 switches

·Configured MPLS

·Assisted with cloud migration to Microsoft Office365 and Intune

·Image/Provision and deploy new ThinClients/VDIs to users

·Administered file security plans with Sharing and NTFS security permissions

·Maintain GFI Faxmaker server. Also configured Cisco 2901 routers with dial-peer commands

·Configure Valcom VIP-801 paging SIP devices

·Provide critical remote desktop support to clients with TightVNC, DameWare Mini, and RDP

·Configure user’s iOS/Android devices for Outlook Web App (OWA)

·Maintain network printers/scanners

·Educate users on social engineering attacks and proper security

Pennsylvania Trust Company, Radnor, Pennsylvania

Network/Systems Administrator; 2012 – 2013

·Maintained Active Directory within a Windows Server 2008/2003 environment for 50+ users

·Maintained ClearOS Firewall for two ISPs

·Deployed and maintain NEC VoIP phone systems, and configure Executive Insight integration with Microsoft Outlook

·Configured centralized desktop management/group policy/Window’s Updates with Desktop Authority

·Maintained/migrated virtual workstations/servers with Hyper-V Server and Hyper-V Manager

·Administered Google’s Postini anti-spam and archiving services.

·Maintained Cisco and HP routers and switches

·Deployed new workstations to users

·Provided critical remote desktop support to clients with RDP and LogMeIn

·Configured user’s iOS/Android devices for Outlook Web App (OWA)

·Maintained print server and network printers

·Created and maintain company’s Twitter and LinkedIn page

·Maintained company website with WordPress & Dreamweaver

·Educated users on social engineering attacks and proper security

Dataguard IT, dataguardit.com, Tampa, Florida

Owner; 2009 – 2012

·Analyzed and resolved hardware and software problems that require in-depth troubleshooting skills to determine root cause

·Facilitated the complete solution of product upgrades, installations and service at customer sites

·Provided critical remote desktop support to clients

·Billing of customers for hourly rate, or quoted jobs.

·Manage and administer budgets for Dataguard IT

·Configured and troubleshot networks in small office/home office and business environment, including Cisco 1841 routers and Cisco 6500 switches.

·Successfully configured Frame-relay virtual connections, with DLCIs, LMI-type, etc.

·Manage the administrative functions to include recruiting, and new hire paperwork.

·Designed websites for by use of Dreamweaver HTML editor and FTP clients.

·Performed graphic design for customers with Adobe Illustrator.

·Educated customers on the operation of their products/service/solution

·Provided customers with thorough documentation of all work performed

·Researched and recommend technology solutions to small office/home office and business problems

·Instructed customers on the proper use and maintenance of hardware and software

·Promoted business on social media websites to increase customer base.

Geeks Home and Office, geekshomeandoffice.com, Tampa, Florida

Field Technician; 2009 – 2010

·Demonstrated ability to analyze and resolve hardware and software problems that require in-depth troubleshooting skills to determine root cause

·Facilitated the complete solution of product upgrades, installations and service at customer sites

·Configured and troubleshot networks in small office/home office and business environment.

·Provided critical remote desktop support to clients

·Provide thorough documentation of all work performed

·Researched and recommend technology solutions to small office/home office and business problems

·Educated customers on the operation of their products/service/solution

·Instructed customers on the proper use and maintenance of hardware and software

University of Delaware, Center for Translational Cancer Research; Newark, Delaware

Core Facility Director; 2000 – 2010

·Effectively operate, maintain, and troubleshoot highly technical research equipment (GE MicroCT scanner, IVIS Lumina in vivo/in vitro fluorescence scanner, BD Biosciences FACSCalibur flow cytometer, Bio-Rad SELDI-TOF mass spec, Beckman HPLC, and others)

·Responsible for training of faculty, postdocs, techs, grad students, undergrads, and outside institutional users of shared equipment

·Interface with manufacturers of equipment including negotiation of service contracts

·Develop appropriate methods and techniques in order to assist users with specialized research protocols on Core instrumentation

·Manage and administer budgets for CTCR in consultation with Center Director and CTCR Steering Committee

·Design team for cancer research expansion pavilion with architects, opening 2009 at Christiana Hospital

·Manage the administrative functions to include new hire paperwork, recruiting, updating labor allocation modules, and certifying effort reports

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