Business Analyst Ii

SUMMARY

A results-driven Business Analyst II with expertise in process improvement, agile project management, and service delivery optimization in the energy industry. Adept at using the Atlassian suite (Jira Service Management, Confluence) to streamline work intake, manage project backlogs, and improve operational efficiency. Known for analytical thinking, stakeholder collaboration, and implementing Six Sigma methodologies to achieve measurable business outcomes. Highly skilled in cross-functional collaboration and translating customer needs into actionable solutions by gathering business requirements and creating user stories. Seeking a challenging role that allows me to apply my broad skill set and drive continuous improvement.

PROFESSIONAL EXPERIENCE

Nextera, Juno Beach, FL

Business Analyst II September 2020 – Present

Stakeholder Engagement: Collaborate with cross-functional teams (IT, support, operations) to gather and define business requirements and translate into user stories; Ensure successful product adoption to drive process improvements.

Jira & Atlassian Suite Expertise: Configure, implement and manage JIRA and Atlassian Suite in order to optimize workflows in Jira Service Management (incident, service requests, and problem management) and ensure seamless product delivery via cross-functional collaboration. Engage and collaborate with the technical team on a case by case basis.

Agile Project Management: Lead agile ceremonies using Scrum and Kanban methodologies, managing sprints and backlogs to drive on-time delivery of high-quality products. Collaboate across the team to plan quarterly projects and perform executive reporting to demonstrate cost saving measures through optimization.

Process Optimization: Drive operational efficiency by integrating Jira Service Management with Jira Software, automating workflows, and implementing Six Sigma methodologies to reduce processing times and improve productivity. Ensure delivery of business objectives in a lean and efficient manner.

Reporting & Analytics: Develop custom Jira dashboards, use JQL (Jira Query Language) for reporting, and create matrices to measure progress, identify risks, and track improvements for leadership and business units.

Process Documentation & Training: Create detailed process documentation in Confluence and provide training and ongoing support for end-users to ensure smooth project implementation and knowledge sharing.

Continuous Improvement: Champion continuous process improvements, ensuring that business needs are met while increasing efficiency, reducing costs, and enhancing the customer experience.

Leadership & Collaboration: Lead the Atlassian team in brainstorming sessions, and work cross-functionally to apply API solutions and improve user experience across the organization. Collaborate with executives to ensure process improvements align with business strategies.

Client Communication: Act as the liaison between technical teams and business stakeholders to ensure projects address business goals, customer needs, and user experience expectations.Work closely with the technical team and clients to ensure management deliverables are satisfied.

Hollander Sleep Products, Boca Raton, FL

Planning Analyst March 2016 – September 2020

Data Analysis & Reporting: Extracted and manipulated large datasets using Power BI to create actionable reports, providing insights to drive profitability and operational efficiency.

Process Improvement: Led departmental initiatives to improve sales, marketing, and manufacturing processes, identifying and implementing strategies that enhance productivity.

Cross-Department Collaboration: Worked closely with IT, sales, and manufacturing teams to streamline processes, negotiate with vendors, and improve cost efficiency.

Customer Relationship Management: Cultivated strong relationships with customers, ensuring that their needs were consistently met and exceeded.

Pricing & Order Management: Analyzed complex pricing structures, identified issues in the order-to-production cycle, and implemented corrective actions to meet customer expectations.

Project Leadership: Managed projects to address production issues, ensuring timely and accurate order delivery while maintaining high customer satisfaction.

AT&T, Ft. Lauderdale, FL

Management/Client Solutions Executive July 2009 – March 2016

Customer Solutions & Sales: Delivered value-added solutions to clients, generating new business by identifying customer needs and providing customized AT&T products and services.

Technical Support & Troubleshooting: Supported hardware/software issues and implemented security systems, collaborating with technical teams to resolve complex customer problems.

Client Training & Implementation: Designed and conducted online training for clients, ensuring successful adoption and use of AT&T products and services.

Project Management: Managed high-complexity projects, ensuring customer satisfaction and aligning solutions with business goals.

Proposal & RFP Preparation: Prepared comprehensive responses to RFPs, including market analysis and competitor comparison to support sales efforts.

KEY SKILLS & HIGHLIGHTS

Technical Tools: Jira Service Management, Jira Software, Confluence, Power BI, Excel, SAP, Six Sigma Methodologies (Yellow Belt).

Project Management: Agile (Scrum, Kanban), JIRA Backlog Management, Process Optimization, Cross-Functional Collaboration.

Data Analytics: Reporting, Dashboards, JQL, Metrics Creation, Process Documentation, Data-Driven Decision Making.

Problem Solving & Continuous Improvement: Strong focus on reducing inefficiencies, improving processes, and delivering measurable results.

Stakeholder Engagement & Communication: Proven ability to communicate complex technical concepts to non-technical stakeholders.

Client Relationship Management: Expertise in managing customer expectations and building long-term, productive relationships.

EDUCATION & CERTIFICATIONS

Nextera University, Palm Beach Gardens, FL

SAFe 6 Scrum Master Certification March 2025

Six Sigma Yellow Belt September 2023

University of Comilla, Bangladesh

Bachelor of Science in Computer Science & Engineering 2008

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