Data Analyst

MAYANK GAUTAM

+91-870******* ***********@*****.***

Shastri Nagar, Delhi – 110052

PROFESSIONAL SUMMARY

IT Support Professional with 3 years of hands-on experience in system administration, troubleshooting, and user support. Proven expertise in Active Directory, OS management, and security protocols. Currently transitioning into the field of Data Analytics with formal training from AnalytixLabs, developing skills in Excel, SQL, Python, and Power BI. Strong analytical mindset with a passion for solving business problems using data-driven insights.

WORK EXPERIENCE

Desktop Support Engineer

Accel IT Services Pvt. Ltd., Sardar Patel Marg, Delhi

Aug 2024 – Aug 2025

- Provided Level 1 & 2 IT support for desktops, laptops, printers, and networking.

- Installed/configured Windows systems and enterprise software (MS Office, antivirus).

- Administered Active Directory: user creation, OU management, and Group Policy.

- Troubleshot network issues (LAN, VPN, Wi-Fi) and remote access tools (ITC Share).

- Managed hardware lifecycle and IT inventory.

- Documented SOPs and streamlined onboarding/offboarding processes.

Desktop Support Engineer

IMSI India Pvt. Ltd., Delhi

Jun 2022 – Jun 2024

- Delivered IT support across hardware, OS, and software platforms.

- Installed Oracle software, performed patching, and maintained endpoint security.

- Handled password resets using ADM PUI; ensured domain and user privacy.

- Joined bare-metal PCs to domain and configured user profiles.

- Authored knowledge base content and educated end-users on IT best practices.

EDUCATION

Bachelor of Technology (B.Tech)

Glocal University, Saharanpur, U.P.

Graduated: 2023

CERTIFICATIONS & TRAINING

Pursuing: Data Analytics Course

AnalytixLabs Focus: Excel, SQL, Power BI, Python (pandas, NumPy), Data Visualization

TECHNICAL SKILLS

- IT Skills: Active Directory, Windows OS, Oracle Software, ADM PUI, Networking

- Data Skills: Excel, SQL (basic), Power BI (in progress), Python (pandas, NumPy)

- Tools: ITC Share, Group Policy, Remote Desktop, Antivirus, VPN

- Concepts: Domain Security, User Access Management, IT Documentation

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