Case Management Mental Health

Ashley Otis

Harrisonburg, VA *****

540-***-**** ***************@*****.***

Professional Profile

Recent JMU graduate, compassionate and dedicated to serve a diverse population through case management, crisis intervention, and advocacy. Proven ability to build trust and rapport with clients, assess individual and family needs, and develop personalized service plans that promote empowerment and long-term stability. Skilled in navigating complex social service systems and collaborating with multidisciplinary teams to coordinate care and secure vital resources. Committed to upholding the highest standards of ethics, cultural competence, and client-centered practice.

Summary Of Qualifications

●Strong Interpersonal & Intercommunication

●Case Management & Client Advocacy

●Mental Health & Crisis Prevention

●Confidential Documentation & Compliance

●Community Outreach & Resource Coordination

●Knowledge of Fair Housing Laws & Management

Leasing Manager

Squire Hill Apartments: Michaels, Harrisonburg, VA; 06/2025 - Current

●Methodically enters lead and resident data into Entrata for reliable recollection and management.

●Routinely maintains the office/clubhouse and model for successful on-site tours and quality service.

●Utilizes problem solving to address questions/concerns from walk-ins and over the phone.

●Cultivates rapport with clients through showing understanding and shared decision-making.

Cashier / Customer Lead

Food Lion, Harrisonburg, VA; 06/2024 - 05/2025

●Utilized proper protocols to navigate the workplace effectively.

●Assisted customers by providing information they needed to resolve individual questions.

●Fostered open friendly communication with customers to ensure the highest quality experience.

Student Food Service Worker

Aramark JMU Campus, Harrisonburg, VA; 10/2022 - 12/2022 & 10/2024 - 12/2024

●Prepared food and adhered to food handling guidelines per company standards.

●Maintained a clean and sanitized work area and maintained food temperature.

●Restocked supplies needed for food preparation.

Admin Assistant Intern

DARS, Harrisonburg, VA; 05/2023 - 07/2023

●Accurately operated DARS data systems to enter clients records and session data.

●Protected individuals’ confidential information per company guidelines.

●Assisted team with research to provide excellent services to clients.

●Communicated, and problem solved, within a diverse setting to achieve common goals.

Education

James Madison University, Bachelor of Science in General Psychology, Harrisonburg VA; 2021-2024

●Complete minor in sociology

●Specializations in psychological development across ages, clinical, ABA, counseling, abnormal and personality along with cognitive, learning, and biopsychological foundational concepts.

●Research seminar paper - ADHD and Disordered Eating

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