Customer Service Problem Solving

Deborah R. Doan

Professional Resume

Contact Information

Email: **************@*****.***

Phone: 919-***-****

Address: **** ***** ****, *******, **, 27604

Professional Summary

Dedicated and hardworking professional with a proven track record in customer service and loyalty. Over 17 years of experience in various roles that emphasize client satisfaction, efficiency, and commitment to excellence. Recognized for strong work ethic, reliability, and outstanding problem-solving skills.

Skills

Customer Service Excellence

Effective Communication

Problem Solving

Time Management

Team Collaboration

Attention to Detail

Multi-tasking

Professional Experience

Team Associate

JCPenney, Raleigh, NC November 2006 - 2019

Lead Associate Interacted with customers daily in various departments, ensuring high levels of customer satisfaction

Received ongoing management recognition as a direct result of customer appreciation written satisfaction surveys

Turned down management opportunity to remain in customer arena

Resolved escalated customer issues, resulting in a 20% increase in customer retention.

Developed and maintained positive relationships with repeat customers

Reason for leaving due to store closure

Manager/Supervisor

UPS., Raleigh, NC January 2019 - Present

Provides exceptional service to customers, consistently achieving problem solving results

Handled and continue to handle complex inquiries and complaints, ensuring timely and satisfactory alternate delivery resolutions. Currently supervise 350 UPS drivers and their schedules

Collaborated with other departments to streamline processes and enhance customer experience

Education

GED

Achievements

Customer Service Award - JCP.

References

Available upon request

Contact this candidate