Customer Service Specialist
Resume:
Ashley Darragh
Customer Service Specialist
Clearwater, FL
******.*******@*****.***
Work Experience
Healthcare Member Specialist
Alorica Healthcare
Affiliated with United Health Care
August 2022 to Present
● Process payments
● Disenrollments and retention
● Assist members with benefits and location providers
● Set appointment reminders for member
Customer Service Advocate
Wipro Customer Service Cole Haan
February 2022 to June 2022
● Assist customers with placing orders
● Process refunds, returns and exchanges
● Accurately document all calls to meet company standards Customer Member Specialist
Matrix Medical Network, Largo
June 2020 to March 2021
Meeting company goals by successfully setting quality appointments for members.
● Educating members to receive a positive experience.
● Maintained focus in a very fast paced environment.
● Followed guidelines to meet company policies.
Customer Service Representative
American Power and Gas
February 2020 to April 2020
● Assisted numerous customers with their gas and electric accounts.
● Escalated customer concerns, issues and needs to supervisors.
● Documented conversations with customers to track requests, problems and solutions. Education
High school diploma
Florida Southern College - Lakeland, FL
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