Account Manager Customer Service

Manoj Kumar “Max”

Account Manager Auto Finance Professional

Ardsley, NY

**********@*****.***

Cell 914-***-****

Professional Summary

Results-driven Auto Finance and Sales Professional with extensive experience in retail finance, customer service, and portfolio management. Proven ability to drive sales growth, exceed financial targets, and build lasting client relationships. Adept at financial analysis, negotiation, and providing customized financing solutions that align with customer needs. Looking to leverage my strong finance and sales background to contribute to the success and growth of the dealership.

• Willing to relocate: Anywhere

• Authorized to work in the US for any employer

Work Experience

Sales & Finance Consultant

American Honda Motor – New Rochelle, NY

June 2024 – Present

• Specialize in providing tailored financing solutions to customers, enhancing vehicle purchase accessibility.

• Build and maintain strong customer relationships, ensuring repeat business through attentive service and post-sale support.

• Demonstrate vehicles, close deals, and prepare contracts, contributing to the dealership’s financial growth.

• Stay informed on finance programs, incentives, and lending trends to recommend optimal financial products.

Licensed Real Estate Associate Broker

RE/MAX – Yorktown Heights, NY

September 2020 – Present

• Facilitated financing discussions for commercial and residential real estate sales, aligning clients with mortgage solutions.

Sr. Branch Manager

Trustco Bank – Elmsford, NY

October 2012 – Present

• Achieved significant growth in loan sales, deposit acquisition, and customer satisfaction, resulting in three promotions.

• Oversaw lending services, including client interviews, loan processing, and approvals, ensuring compliance with regulatory standards.

• Led business development and relationship-building initiatives with community organizations and chambers of commerce.

Public Health Inspector

NY State Department of Health – Monticello, NY / Canton, NY June 2009 – October 2010

• Conducted compliance inspections of public facilities, ensuring adherence to health and safety codes.

Assistant Production Manager

Water Base Ink – Lodi, NJ

September 1990 – November 1999

• Managed production and quality control, reducing costs through lean manufacturing

(JIT) and implementing ISO and Six Sigma standards. Store Manager

Modell’s Sporting Goods – New York, NY

September 1982 – September 1990

• Led a team of 50+ employees, boosting sales and customer satisfaction through strategic merchandising and operational efficiency. Education

M.S. in Manufacturing Engineering

Keene State College – Keene, NH

August 2002

Certifications and Licenses

• OSHA Certification

• Secretary, Lions Club (Present)

• Member, Rotary Club (Present)

• Former President, NY and NJ Printing Club

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