Customer Service Foreign Language
Resume:
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Personal information
***************@*****.***
Malad East, Mumbai
linkedin.com/in/swapnali-kambli-
659a2521b
Mother tongue(s)
English
Foreign language(s)
Hindi
Marathi
Learning Spanish
Hobbies
Swimming
Travelling
Summary
Energetic bartender with over 3 years of experience in the hospitality industry and experience in crafting unique beverages in a high volume environment. Hold extensive knowledge in wine, beer and spirits coupled with a knack for intriguing innovations. Successful track record of ensuring customer satisfaction while achieving sales targets.
Professional experience
Bartender
St. Regis Mumbai, India
3 Dec 24 - Present
Drink preparation, managed cash, served drinks and operations while ensuring the bar adhered to state / federal regulations and provided exceptional customer service in a busy restaurant and bar.
Develed new cocktail recipes that increased drink sales by 30% becoming a customer favourite.
Preparing signature cocktails, resulting in a 25% increase in repeat customers.
Conducted weekly inventory checks, ensuring stock accuracy and availability.
Served upwards a 200 customers daily in a fast - paced environment, never compromising on service quality or safety.
Food and Beverage Host
Intercontinental Marine Drive
2 Oct 23 - 27 Nov 24
Assisting guest with seating arrangements so they can enjoy their time at the event without any hassle or difficulty.
Scheduled and managed reservations as well as arranged numerous events and private parties.
Food and Beverage Host
Sorrentina by Foodhall Mumbai, India
3 Feb 20 - 4 Apr 21
Coordinated with kitchen and service staff to ensure timely food and beverage delivery to guests.
Developed and maintained a strong rapport with frequent guests, significantly enhancing customer loyalty.
Education and training
Bachelor of Arts in Tourism Management
Ignou University, Mumbai
1 Jan 21 - 31 Dec 23
Diploma in Tourism and Travel Industry Management
Garware institute, Mumbai University Campus
1 Jun 17 - 30 Apr 19
Further information
Certifications
Bartending Course by the Tipsy Bartender
Comprehensive training program on INDRI Trini Single Malt Indian Whisky by Piccadilly Distileries.
19 Apr 25 Resume created by CVpop - www.cvpop.com Page 2/2
Biking
Driving
Reading
Playing Volleyball
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