Quality Assurance Analyst
Resume:
EDUCATION
BACHELORS IN COMPUTER SCIENCE & ENGINEERING
VISVESVARYA INSTITUE OF TECHONOLOGY (UNIV.)
JUN 2007 – JUN 2011
MAJOR OF SCIENCE
CHRIST JUNIOR COLLEGE
JUN 2005 – JUN 2007
HEERA
PAUL
SOFTWARE QUALITY ASSURANCE ENGINEER
PROFESSIONAL OVERVIEW
Experienced QA Engineer with 8+ years in manual
and automation testing, specializing in SaaS
applications within Agile and DevOps environments. I am skilled in test strategy development, creating comprehensive test plans, and executing regression and exploratory testing. Proficient in automation
frameworks like Selenium, Appium, End Test, and
Telerik Test Studio to optimize test coverage and
accelerate release cycles. Adept at collaborating
with cross-functional teams to align QA processes
with business objectives, ensuring high-quality,
defect-free software delivery.
CONTACT
PHONE: +1-516-***-****
PLACE: Franklin Square, NY
EMAIL: **********@*****.***
VISA: GC EAD (No Sponsorship required)
LinkedIn: www.linkedin.com/in/heerapaul
WORK EXPERIENCE
SOFTWARE QUALITY ASSURANCE ENGINEER
FACIL-IT (Remote)
MAY 2023–NOV 2023
Experience with Service Now, GitHub, JIRA, Postman, AGILE, SCRUM environment.
Collaborate with internal and partner teams to gain a deep understanding of the product vision, requirements, and how all components of the software ecosystem integrate.
Specialized in testing SAAS applications and software products and ensuring that they meet the Quality standards.
Running tests in production environment after deployment.
Strong understanding of SDLC/STLC and testing methodologies, techniques, testing and approaches and Manual Testing.
Developed and executed comprehensive test plans and test cases in accordance with project requirements.
Formulate a comprehensive test strategy and consistently enhance QA processes to ensure alignment with the overall strategy.
Expert in using automation tools like End test and Telerik test Studio, Complimented with knowledge on Selenium, Appium.
Tracked and reported defects using tools like Telerik Test Studio and End Test.
Design and document detailed test plans and create suitable test harnesses to facilitate testing activities.
Expert in writing comprehensive test cases, managing test tasks, and possess working knowledge of Azure, Postman, DevOps and JIRA, Atlassian, Confluence.
Implement test plans, address and resolve issues, and provide stakeholders with regular updates on test progress and any challenges.
Performed regular regression testing to validate that new developments did not adversely affect existing functionalities and to guarantee software stability over multiple releases.
Proficient in collecting test requirements to develop comprehensive test plans and establish quality metrics to assess product performance.
To maintain detailed documentation of test cases and results.
To deliver clear and comprehensive reports on testing activities that aid in decision making.
TECHNICAL SKILLS
Manual Testing : Functional, Smoke, Sanity
Regression, Integration.
Automation Testing : Web, Desktop, and SaaS
platforms
Automation Framework : End Test, Telerik Test
Studio, TestComplete, Selenium, Appium, JUnit
Tools : JIRA, Confluence, TestRail, Postman
(API testing), ServiceNow, Citrix, Remedy, Heat,
Azure DevOps, Visual Studio.
Programming : SQL, HTML, CSS, Web designing
CI/CD & DevOps Awareness
ANALYTICAL/ PROCESS SKILLS
Documentation : Test Plan creation, Test Case
execution, Test Strategy Development.
Compliance & Policy Development : QA strategy,
standards, and regulatory frameworks.
Defect Tracking & Root Cause Analysis : JIRA for Defect Management and Bug Tracking.
Attention to Detail : Keen defect detection skills, Observation Skills.
Requirements Analysis & Traceability.
Regression Suite Optimization.
Risk-Based Testing, Exploratory Testing.
SOFT SKILLS
Effective Communication : Verbal & Written,
Stakeholder engagement.
Collaboration : Team collaborator (Slack, Teams) Cross-functional team engagement.
Problem-Solving : Proactive decision-making
Conflict Resolution & Critical thinking Employee
Relations.
Adaptability : Thriving in fast-paced
environments
Multitasking : Efficient in managing multiple
tasks
Training & Development : Experience with
team mentoring and training
ADDITIONAL EXPERTISE
Safety Awareness & Risk Management
Agile & Scrum Methodologies, Waterfall Model
System Administration & Network Management
SOFTWARE QUALITY ASSURANCE ANALYST
GAIN AMERICA (On-site)
JUN 2021–JULY 2022
API Testing using postman.
Used Automation Tools like Telerik Test Studio and End Test.
Testing includes functional, Visual, URL and GUI testing.
Created detailed test plans mapped to functional and non- functional requirements and built robust test harnesses to simulate real-world workflows and validate integrations across platforms.
Carried out test plans across multiple testing phases, proactively identified issues, worked closely with cross-functional teams to drive timely resolution, and ensured thorough retesting and closure of defects.
Experience with Risk Management, Test Automation experience using Open-Source Technology/ In-house frame works.
Analysis of user story acceptance criteria to ensure testing needs through Azure DevOps.
Managed Test Cycles to ensure that fixes do not contribute to new issues.
Verified information against test scripts and offered comprehensive, constructive feedback for continuous improvement.
Communicated concise and insightful status updates and issue reports to stakeholders, highlighting test progress, defect patterns, risk evaluations, and overall product quality to enable strategic decision-making.
QUALITY ASSURANCE ENGINEER
TECHFIRE (On-site)
FEB 2014- FEB 2019
Testing complex web applications.
Experience with GitHub, Service Now, and JIRA.
Document tested fixes in release notes.
Working experience in a SCRUM, AGILE, Waterfall models.
Provide clear and comprehensive QA reports, including trends, statistics, and areas for improvement.
Test newly introduced or updated product features, track defects, and ensure the quality of the applications.
Provide walkthrough of test summary reports to stakeholders; Identify and communicate risks to the development team.
Identify new tooling and testing practices to improve overall operational efficiency.
Monitor and evaluate testing activities to ensure adherence to quality standards and project timelines.
Establish QA standards, processes, methodologies, and tools to ensure consistent and effective quality assurance practices.
Design and execute test plans, test cases, testing procedures to identify defects and ensure product or service quality. PRESENT ROLE
I am currently working part-time at Dnata while seeking better opportunities and projects for career growth.
Contact this candidate