Tech Lead Experience Manager

BAY AREA, CA, US • ****************@*****.*** • 720-***-****

KAUSHAL BHATT

Tech Lead

PROFESSIONAL SUMMARY

Tech Lead with over 14 years of profound experience in enhancing system performance and reliability through strategic automation and scripting. Expert in managing complex server infrastructures and applications, utilizing skills in Java, SQL Server, Apache, and AWS to optimize efficiency. Committed to fostering technological innovation and developing scalable solutions in dynamic environments. EMPLOYMENT HISTORY

TECH LEAD Jun 2024 - Present

CarMax Remote

• Led automation of scripts for Windows Server upgrades, enhancing efficiency and reducing errors, resulting in smoother deployment processes.

• Implemented AEM(Adobe Experience Manager) 6.5 upgrade with Java 11, ensuring seamless application compatibility and minimizing disruption to ongoing projects.

• Led the documentation efforts for Upgrade process, Disaster recovery planning and implementation of monitoring systems

• Designed advanced monitoring systems, improving uptime and significantly reducing downtime incidents, which boosted overall system performance.

• Developed troubleshooting scripts for recurring issues, streamlining processes and fostering teamwork in production issue resolution.

• Support team in production issue resolution, maintaining system reliability. SITE RELIABILITY ENGINEER/SDE Feb 2019 - Jun 2024

Apple Inc. Sunnyvale, CA

• Managed 5 applications and working closely with Developers, DBAs, Security, Network Engineers and business teams to keep the system updated as well as making user experience better.

• Led the off-shore team and managed to overcome challenges between shifts. Helped team managing Agile(JIRA) board, documentation, on-call rotation, meetings for Production changes and smoother knowledge transfer.

• Configuring and troubleshooting application, database, Tomcat, Apache, Jenkins, traffic, Linux servers.

• On boarded and managed 100+ Linux servers through infrastructure automation with Python and PowerShell.

• Designing applications for secure gateway to multiple high-volume applications.

• POC for Adobe Experience Manager (AEM) related operations. Setup AEM Author and Publish instances from Dev to Production environment. Configured replication agents, access control, health check, load balancer, certificates and many other configurations.

• Upgraded AEM versions from 6.4 to 6.5.12, 6.5.15 and 6.5.18. For the database compatibility, worked with DB team to upgrade MongoDB version to match AEM (Maintaining datastore indexing). Quarterly applying security patches on our servers as well as yearly upgrading versions from OEL6 to OEL 7 and now RHEL 8.8. Also, upgraded Java and Apache configuration for PCI compliance and application compatibility.

• Yearly refreshing AEM lower environments with the backup of production data. Created Monitoring and alert process on multiple layers from Application to Hosts and load balancer for reliability.

• Migrated 2 application to AWS using services like EKS, EC2, S3, Shield and On-Prem for infrastructure upgrade.

• Improved observability through installation and usage of Dynatrace, Splunk and dashboards. Implementing automation to improve self heal and identifying root cause with minimal effort during major incidents.

• Maintain certificates, compliance, security.

SOFTWARE DEVELOPMENT ENGINEER Jun 2014 - Oct 2018

CSG International Denver, CO

• Led development and project management for three projects – one on Payment Gateway and two based on configuration tools(Java Based Micro-Services).

• Reduced 25% response time by re-writing tool.

• Added 8 new features on components to enhance tool functionality.

• Used Java, Spring, REST, JBoss and PostgreSQL technologies for implementation.

• Contributed to server migration project as Full Stack Developer and developed deep expertise to migrate configuration (2003 to 2012), database, web services and installed server-side technology such as JBossEAP 6.4.

• Created Microservices for UI and processor code to run separately.

• Tested applications with Junit and SOAP UI application.

• Responsible for maintaining day to day configuration, patching, maintenance on 20+ servers for PCI compliance.

• Developed complex queries to simplify data in 1300+ tables and delivered results to analyze by BA team.

• Wide range of trouble shooting experience for applications like Payment gateway, Receipt Printer, Configuration Tools. SOFTWARE DEVELOPER/INTERN Mar 2013 - May 2014

Travelport, CU Denver, CITT Denver, CO

• Worked as a Software Developer intern for Universal Desktop Project.

• I wrote code in C# and xml files and performed unit tests. Created a web service to improve existing service.

• Presented the project/work to the teams in USA and UK. Teams include vice-president, directors of all departments, managers and HR managers.

• Worked on websites’ maintenance and updating with PHP and DRUPAL.

• Contributed in "Workercomp" project which is used by doctors to update their license.

• Built user interactive pages where users must choose correct answer and at the end user will get the result. SOFTWARE DEVELOPER Jun 2011 - Dec 2012

Appin/Moneyguru Technology Lab

• Developed website for the company from the scratch.

• Moreover, I used to train students as well as corporate employees on various technologies like C, C++, C#, .Net, PHP, SQL and many more.

EDUCATION

MS IN COMPUTER SCIENCE Jan 2013 - Dec 2014

University of Colorado Denver/Anschutz Medical Campus Denver, CO BACHELORS IN COMPUTER SCIENCE 2011

South Gujrat University India

SKILLS

Java (Experienced), Python (Skillful), Bash (Skillful), PHP, HTML, JavaScript, AWS (Expert), Azure (Expert), Oracle (Skillful), MongoDB

(Skillful), PostgreSQL, SQL Server, MySQL, JBoss, Tomcat (Expert), Docker, Kafka, Jenkins, Splunk (Expert), Dynatrace (Expert), Maven, AEM (Expert), GitHub, Microservices, Linux (Expert), Leadership (Experienced), Team Lead (Experienced).

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