Customer Service High School

SANDRA VILLA

**** *. ********* ***, *******, AZ *5015 / CELL#623-***-**** / EMAIL. ***********@*****.***

Skills Summary

I have customer service skills. I have also typing skills, management skills, cash handling deposits, stocking, inventory, facing stores, cash register, people skills and I am a fast learner. I also have banking experience as to being a manager, managing accounts, credit card accounts and customer service. I have worked as a night auditor for a hotel which i ran all the daily reports and main reports daily. All these fields I have more than 10+ years in each.

Education

Degree / Date of Graduation

Went to high school at Eisenhower high school in Rialto, California. My senior year I moved to Casa Grande Union high school in Casa Grande Arizona. I also took medical assistant, front and back office, EKG, medical terminology medical records, billing and coding in the year 2004 at summit career college in Colton California. I completed these courses in 2006 and received my certificates in all the areas.

Name of Employer

Self-employed/from June 2014 to April 2023

I was a personal assistant to several families for over 10 years. I did anything from everyday duties as cleaning house cleaning babysitting, paying bills, grocery shopping I also assisted with paperwork such as tax getting tax papers together tax deductions together, how to with their banking deposits, withdraws, paying bills, etc. I also did organizing of their homes I also took care of their homes as they were on vacation.

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Hotel front desk and night auditor/ from February 2022 to June 2023

I was the front desk person for Studio 6 in Lake Havasu City, Arizona. I also had the position of night auditor. I handled all transactions with the customers stays and any problems that my have accrued I would defuse the problem and made any changes or reimbursements that were necessary. I also handled the laundry and housekeeping.

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Order taker/McDonald’s/April 2010 to August2013

Processorstomers at the front collected cash did cash handling. Also got orders, prepared and ready and sent out to customers also did drive-through and inventory

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Customer service account manager/Bank of America/January 2006 two September 2010

Information if needed, offering balance transfers to bundle loans, etc. and helping manage all of their banking issues; late fees, overdraft,, and many more other tools to use.

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TYPE OF AWARD/ Award Description

The year 2006 I received Certificate for medical terminology certificate for EKGs. I also received my certificate in completion of medical assistant, front and back office from Summit career College in Colton California.

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