Data Center Engineer

ANDRE CHAPPELLE 336-***-****

Charlotte, NC - ****0

******************@*****.***

S U M M A RY

Seasoned IT professional with over 15 years of experience in IT operations, technical leadership, and DevOps engineering across enterprise environments. Proven ability to manage cross-functional teams, streamline infrastructure, and deliver robust, scalable solutions aligned with organizational goals. Adept at cloud integration, systems engineering, and vendor coordination, with strong leadership in project delivery and stakeholder engagement.Dynamic Chief Engineer with a passion for engineering and problem- solving. Skilled in designing and developing engineering systems, leading successful projects and teams, and delivering on time and on budget.

S K I L L S

IT Infrastructure Management

Cloud Platforms (Cisco Intersight, AWS, Azure)

Technical Team Leadership

Network & Systems Administration

Vendor Management

DevOps & CI/CD Pipelines

Agile & Jira Project Management

Data Center Operations

User Support & Training

Cybersecurity Awareness & Compliance

W O R K E X P E R I E N C E

Data Engineer Jan 2020 - May 2025

Cisco Systems Raleigh, NC

Spearheaded infrastructure enhancement initiatives, system patching, and operating system improvements to increase performance and reliability.

Collaborate with Cloud Security and Data Center teams to design and implement solutions addressing business process inefficiencies.

Provide advanced support and training in Jira and Confluence, including project design and integration for improved usability. Administer UCSM and Splunk environments; support AWS SOFTWARE, AND AZURE scripting and data analysis projects. Manage MDM policies using Microsoft Intune for compliance across diverse device types. Experienced in agile ceremonies (Sprint planning, backlog grooming, retrospectives) 5+ years of experience with Splunk Observability Cloud or experience with two or more of Splunk AI solutions such as Splunk AI Assistant

Identify and prioritize all project related tasks. Ability to organize, strategize and communicate project goals, Developed, DECOMMISSIONED and implemented plans for the safe disposal of waste materials. Monitor product performance and use data to improve the product Respond to tenant inquiries and feedback

Spearheaded and managed small to medium-sized projects, tracking progress with project planning software, creating and maintaining project documentation

Act as a liaison between clients and internal teams, including PMs, service delivery managers, and technical advisors. Facilitate approvals for requests falling outside of existing contracts. Mediator for Cisco internal teams, like PMs, Senior SE,FEs, and Data center Technicians, Service manager, and advisors. IT System Analyst Jan 2019 - Jul 2020

Pfizer Pharmaceuticals Charlotte, NC

Oversaw end-user support across hardware, software, VPN, and RDS environments. Assisted with system installation and configuration for new and existing systems. Mentored new support staff and coordinated with infrastructure teams to resolve high-priority tickets. Played a key role in deploying, imaging, and maintaining computing assets in a high-availability environment. Oracle Infrastructure experience with Data cloud platform, and services Wells Fargo Project Engineer Jan 2014 - Dec 2017

Clearvue Technical Services,

Led telephony and network projects involving VOIP system configuration (Cisco UCCX, UCS). Provided technical training, vendor communication, and system testing to ensure deployment success. Wells Fargo ATM Automated Systems on all levels, using Oracle Automation . Straemline migration using SCCM tool, implementing LTI, ZTI installs to 3000 users at one setting. Which reduce downtime during migration, also reduce support tickets during migration downtime. Ensure Data integrity, and accuracy throughout the Data process. Collabeate with other team member to resolve any intergration problems. Desktop Support Engineer -

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Onsite Engineer / Project Coordinator Jan 2018 - Jul 2019 Healthspaces / OrthoCarolina Charlotte, NC

Coordinated installations across 15+ NC sites, including servers, phones, and Citrix VDI rollouts. Led project meetings and executed large-scale software deployments (Sophos, TightVNC). Supported datacenter operations including server decommissioning and storage management. E D U C ATION

Associates: Computer Networking Systems

ITT Technical Institute, Charlotte, NC

: Data Analytics

Duke University (Online Certificate),

C E R T I F I C ATIONS

DELL Certified Systems Expert (DCSE)

Windows 7 / Server Certified

Cisco UCSM Manager (Novice)

Splunk Administrator

Jira Project Management (Agile Tools)

Oracle Infrastructure Data System

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