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James Matthews
Kailua, HI 96734
Professional Summary
Been at the Hard Rock Hotel since 2001-03 from Mr. Lucky’s then transferred to the Belldesk/Valet for
22 years. always enjoy talking to new guest every week especially when they come up to the main
entrance as we greet the guest walking through the front door.
Authorized to work in the US for any employer
Work Experience
Bellman Hard Rock & Virgin Hotel
Hard Rock Hotel & JC Hospitality-Las Vegas, NV
July 2001 to November 2025
1. Welcome to gas to the hotel, grab your luggage and put it on the card then directed Guest to the front
desk after we give them a claim ticket.
2. As a doorman we welcome the guests in the hotel or welcome them back. Answer all the questions
that we have knowledge of if so direct him to any of the restaurants or stores in the hotel.
3. Bring the luggage up to the room and ask if they’re returning guest. If not we show them all the
amenities of room while were using a guest last name. Don't tell him my name is James if you have any
questions give us a call at the Bell desk
Bellman
Hard Rock Hotel & JC Hospitality (Virgin Hotel)-Las Vegas, NV
April 2001 to November 2025
Knowledge of what goes on in Las Vegas weekly conventions, restaurants, concerts, shows, bars
nightclubs etc.
Greet everyone who’s coming in the hotel casino. Was also a doorman. 10-5 rule
Pick up luggage from the valet, deliver to & from the room.
Education
High school or equivalent in Hawaiian history
Kalaheo High School-Kane’ohe, HI
September 1986 to June 1990
Skills
* Able to talk to people in high stress situations
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