Nursing Assistant Certified

Felicity Rollins

Glendale, AZ 857-***-**** ************@*****.***

Objective

Compassionate and dependable Certified Nursing Assistant seeking a Double Weekend CNA role. Dedicated to providing high-quality, patient-centered care with professionalism and empathy.

Certifications

CNA Certification – Currently pursuing training and certification

CPR and First Aid Certified – American Heart Association

Foundations for Assisting in Home Care – Completed

Skills

Patient hygiene & mobility assistance

Monitoring vital signs

Dementia and Alzheimer’s care

Understanding of HIPAA regulations

Team collaboration & communication

Strong bedside manner

Familiarity with insurance processes (UnitedHealthcare)

Experience

CNA Trainee / Volunteer

Florida Pines — March 2013 – May 2024

Assisted with feeding, bathing, and dressing patients under licensed supervision

Observed and reported any changes in patient condition

Supported nursing staff in maintaining a safe and sanitary environment

Customer Service / Insurance Assistance

UnitedHealthcare (Remote/Support Role) — June 2020 – March 2023

Helped patients and families navigate healthcare coverage and insurance benefits

Verified eligibility and obtained authorizations for services and referrals

Explained policies clearly while maintaining empathy and confidentiality

Collaborated with care teams to ensure smooth patient billing and coverage

Education

High School Diploma

Flagler Palm Coast High School

Availability

Available Saturdays and Sundays – open to double shifts

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