Customer Service Specialist
Resume:
CUSTOMER SERVICE
SPECIALIST
Toni
Edwards
*********@*****.***
Morrow,Ga 30260
CONTACT
SKILLS
• Collections
• Budget planning
• Compliance
• Report writing
• CRM software
• Payment plans
• Customer service
• Teamwork
• Time management
• Multitasking Abilities
• Problem-solving abilities
• Excellent communication
Proven customer service professional with extensive experience in managing accounts, resolving customer complaints, and training team members. Adept at utilizing CRM software, problem-solving, and maintaining compliance with regulations. Seeking to leverage exceptional communication and multitasking abilities as a Customer Service Specialist to enhance customer satisfaction and support team growth. PROFESSIONAL SUMMARY
September 2024 - Present
Account Assoicate
VXI Global Solutions, Morrow, GA
June 2024 - September 2024
Non-Emergency Transportation Driver
Park N Ticket, College Park, GA
January 2024 - July 2024
Assistant Store Manager
Family Dollar, Forest Park, GA
EXPERIENCE
Advised customers on how best to manage their accounts in order to meet their objectives.
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Maintained up-to-date knowledge of accounting principles, practices, laws, regulations, and procedures.
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Negotiated discounts from vendors on behalf of clients when needed.
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Organized files electronically using databases like Microsoft Access or Excel spreadsheets.
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Followed all company policies and procedures related to driving safely, observing speed limits and adhering to designated routes.
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Kept accurate financial records of fares collected from passengers throughout the day.
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Ensured compliance with state laws regarding the transport of passengers in a wheelchair or stretcher.
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Operated wheelchairs correctly according to manufacturer guidelines, ensuring proper placement of straps before transporting patients.
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Performed regular vehicle inspections to ensure safety and cleanliness prior to each trip.
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Resolved customer complaints efficiently while maintaining excellent customer service.
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Assisted customers with product selection, pricing, payment options and returns and exchanges.
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January 2024 - April 2024
Security Officer
Unifi, Atlanta, GA
October 2023 - February 2024
Substitute Teacher, K-12
Childcare Careers, Roswell, GA
August 2021 - September 2023
Customer Service Specialist
Alorica, Irvine, CA
Managed all customer inquiries and complaints in a professional and timely manner.
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• Built employee knowledge with training and mentoring. Patrolled premises regularly to maintain order and establish security presence.
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Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
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Enforced safety regulations, policies and procedures to ensure a safe environment.
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Performed routine checks of doors, windows, and gates for security breaches.
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Developed positive relationships with students, staff, parents and other stakeholders.
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Enforced school rules and regulations while maintaining order within the classroom setting.
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Collaborated with teachers to develop appropriate lesson plans for specific grade levels.
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Created innovative activities that encouraged student participation and engagement in class discussions.
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Communicated effectively with parents regarding their child's academic progress through email, phone calls or face-to-face meetings.
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Provided support for students who needed extra assistance or additional time to complete coursework.
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Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance.
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Developed effective relationships with customers through active listening, problem-solving, and follow up communication.
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Resolved escalated customer issues quickly and efficiently while adhering to company policy.
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• Met daily customer service quotas with a focus on quality. Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
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Updated and maintained database with accurate customer information and timely data entry.
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May 2008
Completed coursework towards High School Diploma
Martin Luther King Jr. High School, Lithonia,GA
Bachelor of Science (B.S.) in Criminal Justice
Edward Waters College, Jacksonville, FL, US
Master of Business Administration (M.B.A.) in Business Administration
Florida Technology Institute, Florida
EDUCATION
CERTIFICATIONS
• CPR Certification
Contact this candidate