Customer Service Care

ANDREA FLORES 279-***-**** *******@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Effective Communication and Listening

Quality Customer Care and Respectful

Creative Problem Solver and Flexible

Energetic, Positive, Upbeat Nature

Dedicate Team Player

Take Initiative and Responsibility

Attention to Detail and Organized

Proficient in Microsoft Office

Highly Confidential

Strong Leadership Skills

WORK EXPERIENCE

Customer Service

Provide personal care assistance to consumers in a way that ensures proper hygiene and safety while ensuring the dignity of the individual.

Provide physical assistance to consumers daily in compliance with policy and procedure for proper lifting, safety techniques and feeding techniques.

Support adults with disabilities in becoming more independent by providing instruction in areas such as computers, communication, basic education, self-advocacy, and vocational skills training.

Assist individuals to develop and foster relations in their community, activities of daily living and skill development, and participate in social and recreational activities.

Supervise the work and training activities, performance, production, and behaviors of consumers in their center-based work environment.

Assist with activities associated with daily life tasks such as personal hygiene, feeding, dressing, transportation, wheelchair mobility, and medication administration.

Administrative duties such as filing, typing, copying, scanning etc.

Office Work

Provide support for community base training.

Complete accident/incident/seizure reports in a timely manner.

Maintain records related to consumer wages and annual goals.

High level of paperwork responsibilities as well as some aspects of program coordination.

Assist consumers and families connect to the resources and services they need and deserve.

Attend meetings and trainings to update consumers’ progress and increase personal skills.

Supervise the work and training activities, performance, production and behaviors of consumers

Assist in coordinating the operations of the production department, ensuring production quality and deadlines are met.

Provides administrative support to ensure efficient operation of office.

Answers phone calls, schedules meetings and supports visitors.

Carries out administrative duties such as filing, typing, copying, scanning etc.

WORK HISTORY

Golden Valley Financial Real Estate and Mortgage Inc. Sacramento, CA 2022-2023

Personal Care Attendant, My Friends Pediatric Day Healthcare Center, Elk Grove, CA 2016-2017

Direct Support Staff, United Cerebral Palsy, Sacramento, CA 2012-2015

Self Help Aide, United Cerebral Palsy, Escondido, CA 2009-2009

Home Aide, Sails Alta Vista, Vista, CA 2007-2008

Instructor I, United Cerebral Palsy, Escondido, CA 2005-2009

Lead Self Help Aide, United Cerebral Palsy, Escondido, CA 2003-2005

Self Help Aide, United Cerebral Palsy, Escondido, CA 2002-2003

Customer Service/Sales, JCPenney’s, Escondido, CA 2000-2000

Associate Teacher, Neighborhood House Association, Escondido, CA 2000-2000

EDUCATION AND TRAINING

High School Diploma, Graduated, Escondido High School, Escondido, CA

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