Business Analyst Process

Zulfah Adeiza

Milton, Ontario

365-***-**** ️ ***********@*****.***

www.linkedin.com/in/baprozulphaadeiza

Professional Summary

Experienced Business Analyst and Clinical Pharmacist with over 7 years of cross-functional expertise in healthcare, pharmaceuticals, regulatory affairs, and digital transformation. Adept at bridging gaps between technical teams and business stakeholders to deliver high-impact solutions, including EHR platforms, automated hotel systems, and healthcare integration projects. Certified in CBAP, ECBA, Agile, and Scrum methodologies.

Core Competencies

-Agile Business Analysis User Stories & Acceptance Criteria

- Project Coordination Cross-functional Collaboration

- Process Mapping (As-Is / To-Be) Business Process Re-engineering

- Requirements Elicitation Stakeholder Engagement

-Electronic Health Record (EHR) Systems

- GAP Analysis Change Management UAT Support

- Strategic Planning Data-Driven Decision Making

Technical Proficiency

System Integration, Data Mapping.

Business Process Modeling (BPMN)

Tools: Jira, Confluence, Figma, MS Visio, Lucid chart, FHIR, Postman, HAPI FHIR Server Methodologies: Agile (Scrum), Waterfall, SDLC

Requirements Tools: BRD, FRS, RTM, Use Cases, Test Plans

Microsoft Suite: Word, Excel, PowerPoint, Outlook, MS Project

Soft Skills

- Communicates effectively with senior stakeholders and IT teams

- Challenges legacy systems to drive operational efficiency

- Inspires cross-team collaboration and engagement

- Leads with initiative and resilience in fast-paced environments

- Influences decision-makers through strong interpersonal skills

Professional Experience

Business Analyst

Expert Edge Consulting Group – Remote, Mississauga, ON

Jan 2025 – Present

Project: Automated Hotel Reservation System (Moose Rock & Suites)

- Worked with a cross-functional team to achieve automation of the hotel reservation process, increasing operational efficiency and reducing manual errors by 60%.

- Delivered a Business Requirements Document (BRD) that enabled seamless alignment between business objectives and technical delivery.

- Reduced customer booking time by 40% through the introduction of real-time room availability and online payment features.

- Partnered with hotel leadership to define project scope and meet an aggressive 8-week delivery timeline.

- Designed intuitive mockups in Figma, enhancing stakeholder understanding and reducing change requests during development.

- Created RTMs, severity matrices, and UAT documents that ensured end-to-end coverage and quality control.

Tools & Techniques: MS Visio, Figma, Jira, Agile-Scrum, Excel, Process Modeling, Stakeholder Analysis, BRD, RTM

Business Analyst

Upthrust Digital – Remote, UK

Mar 2023 – Dec 2024

Project: Invoice Management Software Solution

- Enabled a 30% improvement in invoice processing speed by streamlining digital workflows.

- Collaborated with cross-functional Agile teams to translate complex stakeholder needs into functional specifications.

- Authored detailed BRDs and FRSs, reducing rework and missed requirements during sprints.

- Facilitated Agile ceremonies and prioritized backlogs to keep development aligned with business goals.

- Supported QA by preparing comprehensive test cases and validating solution compliance with business needs.

Tools & Techniques: Jira, Confluence, Lucidchart, MS Visio, Agile-Scrum, RTM, User Stories, UAT Support

Clinical Pharmacist / Business Analyst (Project-Based)

Hospital Services Management Board – Nigeria

Jul 2014 – Aug 2022

Healthcare Data Integration Project

Business Analyst Mar 2025 – Present

Tools: FHIR, Postman, HAPI FHIR Server, JSON, MS Word, Figma

Developed a hands-on FHIR (Fast Healthcare Interoperability Resources) integration use case to address inefficiencies in how clinicians accessed patient lab results within hospital systems:

• Identified gaps in existing manual processes that delayed timely access to lab data.

• Modelled key FHIR resources including Patient and Observation to represent structured clinical data.

• Used the HAPI FHIR server and Postman to simulate real-time lab result retrieval via RESTful FHIR APIs.

• Authored functional and non-functional requirements to support system usability, speed, and security.

• Produced mock-ups and simplified UI flow to illustrate how digital access improves diagnostic turnaround.

• Demonstrated potential for improved clinical decision-making, interoperability, and operational efficiency.

2. Launched in-house production of hand sanitizers during COVID-19, reducing external procurement by 70% and boosting hospital revenue.

- Conducted workflow gap analysis, leading to implementation of SOPs that aligned with national regulations.

- Digitized pharmacy logs, improving prescription traceability and inventory management.

- Trained 20+ pharmacy staff on QA standards, reducing dispensing errors by 35%.

- Championed digital transformation proposals that laid the foundation for future process automation.

Focus Areas: Regulatory Compliance, SOP Development, Risk Mitigation, Quality Assurance, Process Optimization

Education

Post Graduate Diploma in Quality Assurance and Regulatory Affairs

Bryan College of Applied Health and Business Sciences, Canada

Bachelor of Pharmacy (BPharm)

Olabisi Onabanjo University (OOU), Nigeria

Certifications & Training

- Certified Business Analysis Professional (CBAP) – IIBA

- Certified Scrum Master (CSM) – Scrum Alliance

- ITIL 4 Foundation

- Entry Certificate in Business Analysis (ECBA) – IIBA

Professional Affiliations

- Member, International Institute of Business Analysis (IIBA)

References are available upon request.

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