Customer Service Call Center
Resume:
Tanecia Jones
Contact
Atlanta, GA 30349
*****.*******@*****.***
Objective
Seeking a challenging yet rewarding role where I can leverage my years of experience providing fast, accurate, and empathetic support to a wide range of customers.
Education
Creekside High School
Fairburn, GA 30213
7405 Herndon Rd,
Fairburn, Ga 30213
Key Skills
Motivation
Adaptability
Time Management
Communication
Problem-solving
Focus
Written Communication
Experience
July 2024 – present
Remote Inbound CSR
Nelnet
Assist customers with payments
Assist customers with student loans i.e., deferments, loan modifications, forbearances
Refinance loans
Submit applications based on customers’ needs
Transfer customers to correct departments
Handle Escalations in a timely manner
December 2022 – February 2024
Remote Customer Service Representative
Connexus Resource Group
Answering phones, emails, and live chat from customers Professionally responding to customer inquiries
Identifying, escalating priority issues, and reporting to high-level management.
Following up on complicated customer interactions where required. Recording details of customer interactions (proficiently and accurately) Develop rapport with customers, with an upbeat and positive attitude Offer solutions- not excuses
October 2019 – May 2022
Dispatcher/ CSR
LogistiCare
Schedule, modify and cancel reservations as requested Obtain and document details of any complaints being filed Receive and document customer concerns
Ensure that all relevant customer information is documented Scheduling and dispatching drivers, work crews, vehicles or equipment to appropriate locations according to schedules or customer request Work two phone lines as well as computers to communicate properly with the drivers and the company and clients as well Keep a daily log of the info going on throughout the day
Relay information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel Technical Skills
Empathy
Teamwork
Technical Skills
April 2019 – October 2019
Call Center Agent (Seasonal)
Maximus- Healthy Louisiana
Fill out Medicaid application for qualified participants Fill out health plan forms for new enrollments
Make health plan changes to qualified members able to change health plans before open enrollment
Dis enroll members for Healthy Louisiana Medicaid programs Make calls to transportation companies via health plans Auto assign members to one of the five health plans, Healthy Blue, AmeriHealth
March 2016 – April 2018
Call Center Sales Agent
SafeStreets ADT
Provide our new state of the art wireless ADT Security Systems to homeowners and business owners.
Approve credit scores
October 2015 – December 2015
Call Center Professional 2 (SEASONAL)
Donnelly Communications
Provide exceptional customer service to clients EWTN, Paul Fredrick’s, and Armani Exchange
Assist customers with services such as what to buy, tracking packages, escalating situations, crediting money back
Contact this candidate