Customer Service Research Assistant

Sara E. Dulin

**** ***** **

Overland Park, KS **204

913-***-**** (mobile)

******.****@*****.***

OVERVIEW

As a student currently working towards an Associate of Arts Degree, I am seeking a part time position while I complete my academic studies and maintain creative pursuits. I have a passion for helping people and have a gift for making them feel taken care of. I am also a fast learner and constantly strive to expand my knowledge base. PROFILE

• Excellent interpersonal skills that enhance client care, leadership, and team building

• Creative, inventive and endlessly curious

• Positive thinking and goal oriented

• Highly experienced sensitivity from close interaction with a range that spans infants, children, elderly, disabled, and multi-cultural clientele

• Proven ability to provide motivation, direction and focus to meet team goals

• Adept at managing change

EXPERIENCE

FREELANCE PROFESSIONAL VOCALIST 2006—PRESENT

Lead vocalist/Entertainer

Responsibilities

• Booking performance jobs for varied public and private events including charity fundraisers, high-profile corporate events, art festivals, restaurants, and holiday parties.

• Perform for a variety of audiences, including celebrities, in a professional manner

• Setting up live sound equipment to suit each venue

• Ability to learn specific songs on short notice to tailor event for clients

• Ability to adapt to the situation and respond to audience requests

• Practice expert interpersonal skills while interacting with onsite clients and hosts, ensuring guests are satisfied and have a memorable experience. MOYES EYE CLINIC MAY 2022—FEBRUARY 2023

Clinical Research Assistant

Responsibilities

• Organized in-person patient studies for pharmaceutical companies that included recruiting subjects, establishing rapport with patients, conducting the trial, and documenting the results while maintaining a high degree of accuracy consistent with the study’s parameters

• Data entry for previous and ongoing patient study results

• Hired as a temporary research assistant

KANSAS CITY EYE CLINIC JUNE 2012—AUGUST 2018

Certified Ophthalmic Assistant

Responsibilities

• Administered complete eye exam work ups including refractions, and IOP checks

• Scribed and assisted glaucoma, oculoplastic, and corneal specialists, as well as optometrists

• Assisted with in-office minor surgical procedures (excisions, biopsies, and laser treatments)

• Administered diagnostic special testing such as OCT, visual field, I-Trace, and biometric measurements

• Assisted physicians with conversion from paper chart to EMR usage

• Triaged patient phone calls regarding all medical issues and concerns, including prescription refills

• Trained new hires

• Previous to COA position, entry level responsibilities ranged from front desk assistance, patient scheduling and interpersonal interactions, and organizing charts GUITAR SOURCE RETAIL JUNE 2004—FEBRUARY 2011

Customer Service Manager

Responsibilities

• Fielding all customer service inquiries in person as well as via phone and email

• Executed cash-handling, including deposits, reconciliations, and the majority of register functions

• Conducted email and written correspondence for marketing purposes

• Performed as a name and face for the company featured in t.v, radio, print and online ads

• Consistent outgoing personality formed connection with clients which ensured customer loyalty ABOVE THE FLOOR RETAIL AUGUST 1999—MARCH 2004

Store Manager

Responsibilites

• Responsible for all general operations including sales, customer service, cash handling and maintenance

• Designed and manufactured jewelry which was sold onsite EDUCATION

Currently working towards degree at Johnson County Community College. Awarded scholarship from Fine Arts Department and earned placement on Dean’s List. HOBBIES AND SKILLS

Award-winning photography and filmmaking skills, metalsmithing and sculpture, jewelry design, musical composition and performance.

Contact this candidate