Salesforce Administrator Quality Assurance

Suranjana Neogi

Senior Salesforce Administrator Platform App Builder Quality Assurance & Business Transformation Specialist 5X certification No sponsorship Required.

Phone: 214-***-**** Email: ********.**@*****.*** LinkedIn: linkedin.com/in/suranjana-neogi-87b45b176 Trailhead: salesforce.com/trailblazer/sneogi5

Professional Summary

Certified Salesforce professional with 5+ years of experience in Sales Cloud, Service Cloud, and Marketing Cloud, specializing in deep platform customization and business transformation initiatives. I am skilled in leading QA teams, managing test strategies, and collaborating cross-functionally to deliver high-quality Salesforce solutions within Agile environments. Experienced in test case development, execution, and regression testing aligned with user stories and acceptance criteria. Adopt at designing end-to-end CRM solutions, automating business processes, and improving system adoption across enterprise environments. Strong background with prompt builder, Agent, integration, reporting, and user support, with hands-on success managing 750+ users. Passionate about CRM innovation and empowering organizations with data-driven tools and automation.

Core Skills

Salesforce Administration & Configuration

CPQ Setup & Customization

Process Automation (Flow, Workflow, Process Builder)

Reports & Dashboards

User Access & Security Controls

Data Migration & Validation

Lightning Experience Customization

Third-Party Integrations (HubSpot, MuleSoft, Aquera)

Client Engagement & Training

Agile Methodology & Release Management

Certifications & Community Engagement

1.Salesforce Certified Administrator (SCA)

2.Salesforce Platform App Builder

3.Salesforce Agentforce Specialist

4.Salesforce Associate

Trailhead Ranger 140+ Badges

Superbadges: Security Specialist, Business Administration Specialist

Certified in Selenium Software Testing

Attendee: Salesforce Dreamforce 2023

Programs: Deloitte Digital Salesforce Select Program, Project Simulator

Member: Admin Trailblazers, Customer Success Community

Professional Experience

ISN Software Corp. – Senior Salesforce Administrator (Jan 2023– Present)

Managed CPQ setup, customization, and process automation using Flows, Workflows, and Process Builder

Built reports and dashboards for sales and operational insights

Handled user access, security controls, data migration, and validation

Customized Lightning Experience to improve usability

Integrated third-party tools (HubSpot, MuleSoft, Aquera) with Salesforce

Provided client training and supported Agile release management

Used Debug Logs, Flow Debug Mode, and Developer Console for Apex troubleshooting

Added System. Debug and try-catch for error tracing and clean handling

Ensured SOQL/DML efficiency and dulcification in Apex classes

TalemCloud – Salesforce Analyst (May 2021 – Dec 2022)

Customized Salesforce objects, record types, and validation rules.

Built flow, approval processes, Validation rules junction objects, and complex workflows.

Performed data imports and enforced field-level security.

Talent Stacker Remote – Junior Salesforce Administrator (Jun 2020 – April 2021)

Performed user and permission management tasks.

Assisted in object customization and automation.

Built reports and provided end-user support.

Reliance Communications (India) – Administrative Assistant (Apr 2016 – Mar 2018)

Created documentation and materials for clients and leadership.

Supported customer accounts and troubleshooting.

Education

MBA – Marketing & Finance, Raipur Institute of Technology, India – 2012

Master’s in Commerce, Disha College, India – 2010

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