Project Manager Services Department

EMILIO JIMÉNEZ

******@*****.***, +1-336-***-****

Asheboro, NC 27205 USA

Professional of telecommunication engineer, 17 years over telecommunication experience on TDM and IP environment, provision and delivery domestic and international project. I have Master of Telecommunications economics degree. Strong motivation for achieving objectives, project development and management from a strategic and efficient customer-facing perspective. I also have a Master of Consultor Profesional para la gestión de servicios y buenas practicas IT, with international certification.

WORK EXPERIENCE

Mar 2017 – Oct 2018 : An Field Manager IPRAN to Field Force Global Services department at Nokia Solutions and Networks Chile Ltda. Cover different manager activities of department, where its role is to assure its execute without issues or minimal outage of services during activities, evaluate technically and schedule the activity requested.

Oct 2016 – Mar 2017 : An Service Continuity Engineer of System department at Entel SA. Cover different services of department, where its role is to assure its available services under RFC (CAB), evaluate technically the activity requested. Apr 2016 – Jun 2016 : An ISO implementation consultant at Serban Soluciones y servicios Bancarios, Madrid. Serban working on the implementation of ISO 20000 & 27000, where advice on roudmap and declarations of intent with ahead to both ISO certification.

The activities ware: Politics, Processes, Records & Procedures. Jun 2014 – Aug 2015 : An Project manager of IT Services department at Entel SA. Cover different areas of IT project, where its role is to coordinate, monitor, control, evaluate technically and assess the activities of all provider (internal as external) who are involved in the implementation of each project.

Jun 2013 - Feb 2014 : An operation consultant of telecommunication platform at MHR Soluciones SpA, engineering company which management a Tetra platform, where its role was to run, control, plan and organize all those concerning Telecommunications Services operational areas, ensuring good quality of service and process efficiency under standard ISO 9001.

Aug 2012 - May 2013 : An technical project manager (TPM) of integration Contact Center at Alcatel

– Lucent Chile, a telecommunication company which executes the following functions:

o Local support to implementation of platform Core (SIP Server, Resource Manager, Media Server, OXE, Switch and hard phone). o OXE Interconnection platform to PSTN networks.

Apr 2011- Jul 2012 : An advisory engineer of integration LTE-FDD trial at Alcatel – Lucent Chile, a telecommunication company, which executes functions as local support to implementation in EPS included Core network as:

o Router 7750:

§ PGW: Commissioning SGi, S5 interface, Mobile GW, APN

§ SGW: Commissioning S5, S1, S11 interface, Mobile GW. o ATCA HW:

§ MME: Commissioning S11, S6A interface GUI.

§ SDM: Commissioning MCC, MNC, HLR Data, Hosts, Diameter, Destination route y BasicSubcription

o HP HW:

§ PCRF: Commissioning DSC product, interface Gx.

• Provisioning profile DL & UL service level gating control.

• Provisioning policy decision on SDF and QoS and Charging

• Test and validation SDF.

• Activate, modify and deactivate a PCC rule.

o Interconnexion LTE platform to Internet network. o RAN & drive test cell coverange.

o RF optimization.

Nov 2008- Mach 2011 : An advisory engineer Level 2 of NGN platform at Alcatel – Lucent Chile, a telecommunication company which executes the following functions: o Provisioning, Operation and maintenance of the all element networks as MGC, MGW, MSC, analyzing its protocols as, ISUP, Q931, SIP and H248 Apr 2008- Nov 2008 : An advisory engineer TIER2 at Comverse, INC, a Value Added Services at mobile networks telecommunications provider, which executes the following functions:

o Local Support and troubleshooting to Voice Mail, Who Call, SMSC and MMSC and its process.

Nov 2007-Apr 2008 : An advisory engineer and supervisor at Omnilogic Telecommunications, a telecommunication company which execute the modification and normalization of the project of transmission of the ENDESA client implemented with Nokia equipment.

October 2000-Jul 2007: A switch operator at TELMEX S.A., a long distance telecommunication company, which executes the following functions:

o Management DMS-300 TELRAD switch handy ISUP, TUP, Q931 and R2 signaling protocol.

o Management NGN SOFT- switch HUA-WEI VoIP and its protocols TDM and IP.

April 1998 – Sep 2000 : A transmission and switch operator at CHILESAT S.A., a long distance telecommunication company, which executes the following functions: o Management SDH network Lucent Technologies equipment. o Management PDH network Nokia equipment.

o Management IPX compress system IPX Stratacom equipment. o Management DTX-240 compress system DCME equipment. o Management 5ESS switch Lucent Technologies equipment. STUDIES

PROFESSIONAL STUDIES

Inacap Sede Colón.

Industrial Electronics.

(1994 – 1995)

Cincatel Inacap Sede Colón.

Telecommunication Engineering.

(1996 – August 1999)

UNED, Madrid - España.

Máster Economía en Telecomunicaciones.

(2013 – 2014).

La Salle, Madrid – España

Consultor Profesional para la gestión de servicios y buenas practicas IT

(2015-2016)

OTHER COURSES

English course. Level 5 (Technical advanced)

(1988, Santiago - Chile)

Training course UNIX system, IPV6, Router, Switch and BSCN of Cisco at FACT Ingeniería

(2001, Santiago - Chile).

Elemental French course Level 2 at Institute Chileno-Canadiense

(2006, Santiago - Chile)

Course of platform Services INSIGHT 3.7.5 at Comverse Training Center.

(2008 Wakefield - USA)

Course of MMSC 3.7 platform at Comverse Training Center.

(2008 Tel Aviv - Israel)

Course of NGN Alcatel-Lucent., at Alcatel University.

(2009 Sao Paulo – Brasil)

Course of Linux administration at Group-Tech.

(2012 Santiago – Chile)

ITIL® Expert Certificate in IT Service Management

(Exin 2016, Madrid - España)

IT Service Management foundation certificate ISO / IEC 20000

(Exin 2016, Madrid - España)

Quality Management System certificate ISO / IEC 9000

(TÜV Rheinland 2016, Madrid - España)

Information Security Foundation Certificate ISO / IEC 27002

(Exin 2016, Madrid - España)

Cloud Computing Foundation Certificate

(Exin 2016, Madrid - España)

Secure Cloud Services

(Exin 2016, Madrid - España)

Scrum Manager

(Scrum Manager Org, 2016, Madrid - España)

OTHER KNOWLEDGES

• Microwave Transmission.

• Desktop & Notebook HW/SW Maintenance

• Data Connectivity & Network.

• External plant elements.

• Knowledges in PCM.

• Knowledges in AMPS, D-AMPS and CDMA Technologies.

• Knowledge in electrical installation.

• Knowledge in data networks.

• Transmission devices measure (OTDR, PCM, PDH)

• Switch devices measure (SS7, R2, N5)

• Knowledge electromechanics and low voltage electrical installations. GENERAL KNOWLEDGES

• Microsoft Office (Word, Excel, Power Point, Win Project) (intermediate level)

• Microsoft Office (Visio, Project) (Basic-intermediate level)

• Wireshark (intermediate level)

• O.S. Windows (98, XP, W7, W8, Server R2 Standard) (intermediate level)

• AutoCad (Basic Level)

March, 2023

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