Support Specialist Customer

Sheri Goodwin

***********@*****.*** 312-***-**** Chicago, IL

SUMMARY Seasoned Customer Support Specialist with a decade of experience in client relations, issue resolution, and operational efficiency. Efficient in working Hybrid also fully remote. Skilled in coordinating service delivery, training team members, and maintaining high satisfaction levels. Seeking a Customer Support Specialist role to leverage expertise in proactive communication and process optimization WORK EXPERIENCE Advocate Christ Hospital Oak Lawn

Guest Services Agent Aug 2024

• Welcomed patients, visitors, and staff with a warm and friendly demeanor at Advocate Christ Hospital, ensuring a positive first impression of the facility.

• Provided accurate information and directions to various departments within the hospital, enhancing overall visitor experience and hospital navigation efficiency.

• Managed a multi-line telephone system to answer, screen, and forward calls, maintaining professional communication and swift response times.

• Resolved concerns and inquiries from guests and patients by offering prompt and courteous assistance, contributing to the hospital's reputation for excellent customer service.

• Coordinated with various hospital departments to ensure guests received up-to-date information regarding patient status and hospital services.

• Maintained a clean and organized reception area, adhering to the hospital's standards for safety and hygiene.

• Assisted in scheduling patient appointments and processing visitor check-ins and check-outs, utilizing hospital systems to keep accurate records.

• Handled emergencies and unexpected situations with composure, following hospital protocols to ensure the safety and well-being of all individuals on the premises.

Exela Technologies Chicago Illinois

Team Leader Mar 2024

• Directed a team to optimize operational performance and streamline service delivery.

• Focusing on core service delivery, ensuring operational effectiveness and efficiency.

• Drove process improvements to enhance productivity and service quality.

• Cultivated a collaborative work environment, promoting teamwork and open communication

SMS Assist/Lessen Chicago, IL

Hybrid Operation Specialist/Customer Service Rep Jul 2017 - Mar 2024

• Maintained superior customer satisfaction by proactively managing client relations and resolving service inquiries through calls and emails.

• Coordinated the scheduling and execution of customer services, guaranteeing timely completion and compliance with quality standards.

• Served as an escalation point for customer service representatives, addressing service disputes and escalating issues when necessary.

• Facilitated communication with service affiliates to ensure adherence to contract terms and full scope of service fulfillment.

• Assisted in team development by providing training, feedback, and maintaining data confidentiality and accuracy in database management.

• Enhanced operational efficiency by streamlining processes and effectively managing a hybrid work model.

Elite Transit Chicago, IL

Remote Logistics Coordinator Apr 2021 - Oct 2023

• Developed strategies to mitigate missed logistics opportunities, boosting operational efficiency.

• Analyzed performance data, identifying critical trends and reporting variances to inform management decisions.

• Negotiated contract terms, achieving reduced operational costs and enhanced process efficiencies.

• Coordinated responses to transit delays and managed urgent order modifications to maintain workflow continuity.

• Maintained positive client relations, ensuring high levels of service satisfaction.

• Working Fully Remote

EDUCATION City Colleges of Chicago-Malcolm X College college in Business, Business

Chicago, IL

August 1984 to June 1985

CERTIFICATIONS Driver's License January 2024 to January 2027

CPR Certification January 2024 to January

2025

First Aid Certification January 2024 to January

2025

CFR January 2024 to January

2025

SKILLS Effective Communication • Problem-Solving • Active Listening • Technical Proficiency

• Customer Relationship Management (CRM) • Multitasking • Patience • Empathy • Time Management • Conflict Resolution • Experience Hybrid/Remotely

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