Customer Service, Hospitality, Administrative roles & Sales and Market
Resume:
PROSPER MAULANA
C*** Mupfuure Court, Eastlea, Harare, Zimbabwe
️ **************@*****.***
Male Date of Birth: 6 February 1986
Driver’s License Holder
PROFESSIONAL PROFILE
A dedicated, customer-focused professional with over a decade of experience in aviation, emergency care, and client service. Trained in cabin crew operations, aviation medicine, and emergency medical rescue, with a proven ability to remain calm under pressure, ensure safety, and deliver excellent service. Eager to bring leadership, reliability, and strong interpersonal skills to roles in hospitality, client service, tourism, administration, or frontline support.
KEY SKILLS
Customer Relationship Management
Hospitality & Travel Support
Emergency Response & First Aid
Public Interaction & Conflict Resolution
Teamwork & Multicultural Communication
Administrative & Front Office Tasks
High-Level Service Delivery
COMPUTER & TECHNICAL SKILLS
• Microsoft Word, Excel & Outlook
• Email & Online Communication
• POS (Point of Sale) Systems
• Scheduling & Booking Tools
LANGUAGES
• English: Fluent
• Shona: Fluent
WORK EXPERIENCE
Client Experience Manager
Platinum Fuels – Harare, Zimbabwe
2020 – 2022
- Managed daily client service operations for fuel and energy clients
- Handled customer queries and complaints with professionalism and urgency
- Supported business development by maintaining positive client relationships
- Trained new staff on customer service etiquette and internal systems
- Ensured customer satisfaction targets were met through quality service
Flight Attendant
Air Zimbabwe – Harare, Zimbabwe
2007 – 2015
- Ensured the safety, security, and comfort of passengers on local and international flights
- Conducted pre-flight safety briefings and enforced airline regulations
- Delivered in-flight food and beverage service and handled special requests
- Responded to emergencies and administered first aid when required
- Provided assistance to passengers with special needs and resolved disputes calmly
- Worked closely with pilots and crew to ensure smooth flight operations
EDUCATION & TRAINING
- Emergency Medical Rescue Care – Ace Medical Rescue Care 2022 – 2024
- Caredemy Certificate Course Completed in 2023
- Aviation Medicine (AVMED) – AVMED Harare 2015 – 2019
- Onboard Emergency & Cabin Crew Training – Air Zimbabwe 2007 – 2015
- First Aid Training – Completed
- High School Education (Form 1 – Upper 6) 1999 – 2004 – Passed
SOFT SKILLS & PERSONAL ATTRIBUTES
Reliable and professional under pressure
Friendly and patient communicator
Detail-oriented and safety-conscious
Quick learner and adaptable
Strong teamwork and leadership abilities
Respectful and culturally sensitive
REFERENCES
Mrs. Masimbe
Air Zimbabwe Holdings
Ms. Tafadzwa Mativi
Ace Air and Ambulance
Mrs. Lisa Madyara
Platinum Fuels
Mr. Acie Lumumba
Platinum Fuels
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