Technical Support It

Jarrett Rivers

***************@*****.*** 773-***-**** Sauk Village, IL

linkedin.com/in/jarrett-rivers-techy

SUMMARY Seeking Field IT Support Technician role with 13 years of experience in technical support and customer service. Expertise in Microsoft 365, data migrations, root cause analysis, and troubleshooting hardware/software issues. Proven ability to deliver exceptional field IT support and enhance operational efficiency through effective problem-solving and communication. Strong work ethic consistently dependable professional that you can count on

WORK EXPERIENCE Barrister Global Services Network Chicago, IL Field Technician 2021 - present

Serviced Dell and Lenovo warrantied laptop and desktop computer hardware

Performing diagnostic tests on computer hardware to identify faults and malfunctions

Installing and configuring hardware components to ensure usability

Repairing or replacing damaged hardware components

Testing newly installed hardware systems to verify correct operation

Running regular updates and cleaning routines to maintain hardware health

Consulting with users or IT staff to determine the nature of problems or to explain solutions

Documenting repairs, replacements and maintenance procedures for future reference Aging Well Assn Chicago, IL

Technical Support Specialist 2022 - Present

Provide technical support and troubleshooting for hardware, software, and network issues to maintain operational efficiency.

Install, configure, and maintain computer systems, peripherals, and audio-visual equipment, ensuring reliable performance for organizational needs.

Collaborate with teams to assess and support audio-visual requirements for various meetings and events, enhancing communication and presentation quality.

Manage audio-visual equipment inventory and conduct staff training sessions to promote effective use and ensure consistent support services. JRTechy Chicago, IL

Freelancer 2014 - Present

Deliver web development services that meet and exceed client expectations for website functionality and design enhancements.

Create comprehensive database models, design intuitive graphical user interfaces, and generate detailed documentation.

Design user interactions, develop server and database functionalities as a Full Stack Developer.

Develop customized e-commerce solutions and continuously update skills to stay abreast of industry trends and technologies.

Chicago State University Chicago, IL

Lab Assistant 2012 - 2014

Assisted students with C++ programming assignments, ensuring comprehensive support for learners at all skill levels.

Provided technical and logistical support to faculty, managing classroom operations, and maintaining computer lab equipment and software. EDUCATION Chicago State University

Bachelor of Science,

Computer Science

Chicago, IL

2017

CERTIFICATIONS

Dell and Lenovo Process, Barrister 3/25

Security +, CompTIA 1/25 - 1/28

Network +, CompTIA 11/24 -11/28

A+, CompTIA 9/24 - 9/28

SKILLS Troubleshooting and Problem-Solving • Technical Support and Customer Service • Hardware and Software Installation and Configuration • Database Design • Operating System Installation and Configuration • Linux • Mobile Device Management • Firewall and Security Management • Remote Desktop Support • MS Visual Studio • Microsoft Suite of Applications (Word, Excel, PowerPoint) • Powershell • Active Directory • Group Policy • DNS • DHCP

Contact this candidate