Technical Support Center

CAROL DUFFY

Greater Denver Area 303-***-****

www.linkedin.com/in/carol-duffy-405a95123 *******@*******.***

SUPPORT PROFESSIONAL (CB) SUPPORT CENTER TECH 4, FULFILLMENT

I am a person who through many years of working and training have found I am very proficient with data, numbers, and projects. I have worked many special projects and managed many report designs. I do enjoy building reports, but also find it very refreshing to gather, verify, process, recommend and then present data or numbers. I also have a strong work ethic and am a very dependable team player. I am very detailed oriented and open to changes.

Cross functional teams on escalation to resolve issues with internal and external customers

Measurements and tracking for issue resolve High level support for Pier escalations

Implement process changes Tier 4 development, training, and tracking.

PROFESSIONAL EXPERIENCE

COMCAST, 2018 – Present

SUPPORT PROFESSIONAL (CB) SUPPORT CENTER TECH 4, FULFILLMENT

2005 – 2010

support for Field Techs doing installs and trouble calls.

recognized for having high scores in measurements.

Orion Training and development, Pal for New hire training.

Pier support for escalations and outages

reports for tracking off hour work and issues.

document design for training, as well as help implement process changes

Tech 2, Technical Support, 2005-2018

advanced technical support for XHS and HSD, CDV, and X1

to County Outreach Representative working with the Emergency personal in Multi states to make sure the E911 was running smooth

worked with external customers and internal customers

Non-Pay, Remedy Trouble Tickets, Billing System Cleanup of invalid TN’s, FX and NPA/NXX validation and re-quirements, X1, XH and Incubation. support needed for XHS and HSD, CDV, and X1

ITG’s and Root Cause Analyst.

Previous Positions, 1990 – 2005

Procurement and inventory tracking

Procurement Security development and contract tracking

Budget and cost tracking for Fleet and Real Estate services

Developed and implemented IT Help Desk for computer and printer systems

EDUCATION & CREDENTIALS

Barns Business trade school for Accounting

Arapaho Community College for Accounting and business classes

Professional Development through work programs and individual classes

Study of finance and business, some computer and some certification classes in Microsoft and oracle software.

Professional training like project management and people development skills through the Comcast Learning Center

SKILLS

XPG, AmdocOrion, ipcontrol, targus, salesforce, Café, Ecust, ESD, RSA, putty, Smart Office and Wifi Pro portals, Broadsoft, Tech 360, Git Bash, Salesforce, ASCR, MS office, Oracle, Remedy, Einstein, EROne, Xray, Customer portals and Mobile Apps, Port PS, GIS Pilot, Google Maps, EDIP, Order Path, 9-1-1 IM Ali’s, Wiki Pag-es, CDV, BACC and many others

Work with Cross functional teams on escalation to resolve issues with internal and external customers -

Testing and Research Data for EDI Replacement to Oracle 11I.

Casual knowledge of Hadoop, Apache Pig, Splunk Hunk, and SQL certification training.

Database Administration and development of reports and system maintenance.

System Security training, administration, and tracking.

Help desk function Tier 4 development, training, and tracking.

Procurement functions for Warehouse assets.

Budget management and cost development for company dependencies.

Expense report payment and tracking.

Payroll administration.

Annual Government required reporting on employee status and outreach on minority assistance Expenditures. the Telecommunications Regulation’s monthly requirements

Tracking of equipment and maintenance schedules for personal and budget for fleet services And Real Estate Services for large company

Elicitation and Analysis training and ideation for Marketers

Worked Tracking from Databases like EPC, from security to authorization of contracts

Contact this candidate