Data Entry Clerk

Simrandeep Kaur

Email: ************@*****.*** Mobile: +1-431-***-**** LinkedIn Portfolio

Education

University of Winnipeg - BSc in Applied Computer Science Courses: Statistical Analysis, Database Systems, Data Structure & Algorithms, Computer Networks, Information Systems Concentration: Data Analytics, Business Intelligence, Database Management, Software Development Leadership & Projects

Customer Churn Prediction Model - Link

● Developed a machine learning model using Python to predict customer churn with 92% accuracy.

● Conducted exploratory data analysis (EDA) to identify churn drivers, improving retention strategies by 15%.

● Integrated predictions into CRM system to support customer segmentation and lifecycle targeting. MediTrack - Hospital Management System - Link

● Engineered a scalable Java Swing/AWT application for hospital operations, reducing patient intake time by 67%.

● Optimized SQL queries and built real-time dashboards for patient registration and scheduling.

● Conducted requirements analysis and stakeholder validation, contributing to product usability and feature planning. Movie Recommendation System - Link

● Developed a personalized movie recommendation system using features like genre, keywords, and cast/crew details.

● Used NLTK for text processing and scikit-learn with cosine similarity to improve movie recommendation accuracy.

● Deployed an interactive web-based analytics tool via Streamlit and Heroku, increasing user interaction. Experience

Green Carrot Juice Company - FOH Supervisor Oct 2024 - Current

● Maintained customer satisfaction by resolving over 95% of service issues at the first point of contact.

● Coordinated daily operations and ensured accurate documentation and scheduling in a fast-paced environment.

● Collaborated with store managers to improve reporting accuracy and decision-making using weekly Excel dashboards. Shawarma Khan - Operations Supervisor July 2022 - Oct 2024

● Managed daily operations, including inventory and staff scheduling, improving operational efficiency by 25%.

● Created and maintained internal documentation and SOPs to streamline training and operational workflows.

● Prioritized incoming requests from staff and suppliers while managing multiple concurrent tasks.

● Generated weekly sales and operational reports with trend visualizations to support leadership decisions. SkipTheDishes - Operational Specialist Apr 2023 - Sep 2023

● Provided Tier 1 technical support for platform issues across chat and email, resolving 95% of cases on first contact.

● Analyzed support data to identify recurring system issues, contributing to a 30% reduction in repeat incidents.

● Created documentation and supported knowledge base updates based on real-time issue trends. Certifications

IBM Data Analyst Professional Certificate - Link

● Gained skills in data analysis techniques, including data visualization, data cleaning & using Python for data science. Introduction to Agile Development and Scrum - Link

● Gained hands-on experience in Scrum, Kanban, user stories, backlog refinement, and sprint performance tracking. Deloitte Australia Data Analytics Job Simulation - Link

● Performed data classification in Excel and dashboard creation in Tableau to support forensic analysis. Skills

Programming Languages: Java, Python (Pandas, NumPy, Matplotlib, Seaborn), JavaScript, HTML/CSS, SQL. Databases: MySQL, PostgreSQL, MS SQL Server, MS Access, BigQuery. Data Analysis & BI Tools: Power BI (DAX), Tableau, MS Excel (Pivot Tables, VLOOKUP, Macros), IBM Cognos. Data Engineering: Data Cleaning, Data Modeling, Data Analysis, Predictive Analysis, Root Cause Analysis. Business & Systems Analysis: Requirement Gathering, User Stories, Agile/Scrum, Waterfall, SDLC, Kanban. Software & Tools: Windows OS, Visual Studio, Microsoft 365 (Word, Excel, PowerPoint, Outlook), Visio, GitHub. Soft Skills: Data Storytelling, Problem-solving, Analytical Thinking, Excellent Communication, Attention to detail.

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