Help Desk Active Directory

Winston Florez 347-***-****

**************@***.***

www.linkedin.com/in/winston-florez

Windows Servers/Networking System/IT Troubleshooter & Support Results-driven Network & Systems Administrator with 20+ years of experience in designing, securing, and optimizing IT infrastructure for healthcare and manufacturing environments. Proven expertise in Windows Server, Active Directory, Cisco networking, and cloud migrations

(Office 365, SharePoint). Adept at cybersecurity hardening, EDI systems, and enterprise hardware/software management. Strong project leadership with a track record of successful large-scale deployments (e.g., Windows 11 rollout for 300+ PCs). Passionate about cost- saving solutions, vendor negotiations, and cross-departmental collaboration to drive operational efficiency.

Network Administrator

BMS Health Center, New York Feb 2017 – March 2025

•Configured and hardened system security for Windows networks and Active Directory.

•Managed security administration for user access, data permissions, and remote connectivity.

•Synchronized Active Directory across two locations using Windows Server 2019.

•Provided technical support for end-users on applications, hardware, and system issues.

•Set up and monitored daily backups and disaster recovery operations on Windows servers.

•Monitored datacenter infrastructure to ensure optimal system health and uptime.

•Led the Windows 11 migration project, upgrading over 300 PCs from Windows 7/10. Systems/Network Administrator

MANA PRODUCTS, New York 1996 – 2016

•Designed and implemented the company’s first-Class B network, transitioning from a mainframe-only infrastructure.

•Provided help desk support, resolving incidents and fulfilling service requests.

•Led the Microsoft Office 365 migration, replacing the legacy in-house system.

•Administered user access, security policies, and IT procedures.

•Served as EDI coordinator, managing document transmissions IBM iSeries and Trusted Link.

•Configured and maintained Cisco switches, routers, and firewalls.

•Supported wireless device setup, including Meraki dashboard management.

•Installed, repaired, and maintained PCs, laptops, printers, and other hardware.

•Assisted with Remote Desktop (RDP) and VPN troubleshooting.

•Deployed OS updates, patches, and firmware upgrades.

•Established security permissions and shared folders for MS OneDrive and SharePoint.

•Negotiated contracts with IT vendors and managed supplier relationships.

•Evaluated and approved new computer equipment purchases.

•Implemented and configured Polycom video-conferencing systems.

•Integrated payroll systems, time clocks, and security badge systems.

•Managed IBM AS400 operations, including month-end procedures and SQL reporting.

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OTHER RELEVANT EXPERIENCE

EXPERTISE includes:

- Windows Administration

- Communication Lines

- Network & Application Support

- Disaster Recovery

- Data Center

- Operations

- Team Leadership

- Testing and Troubleshooting

- System Configuration

- Project Management

EDUCATION & CERTIFICATIONS

AAS, Computer Science, Queen’s Borough Community College

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