Estate Agent Continuous Improvement

CURRICULUM VITAE

OF

GUGULETHU MBATHA

CONTACT DETAILS

Cell Number : 073-***-****

Residential Address : Kanarie Road

Helikon Park

Randfontein

1759

Email Address : ******************@*****.***

PERSONAL INFORMATION

Nationality : South African

Health Status : Excellent

Marital Status : Single

Languages : IsiZulu, Sesotho and English

Identity Number : 960***-****-***

Gender : Male

EDUCATIONAL QUALIFICATION

School Attended : Randview College

Subjects : English Home Language

Afrikaans First Additional Language

Mathematical Literacy

Business Studies

Tourism

Life Orientation

Geography

Highest Grade Passed : Grade 12

Year of Completion : 2013

Name of Institution : Boston City Campus (Pearson Vue) Course : Networking Cisco CCNA 200-301

Year of Completion : 2024

WORK EXPERIENCE

Name of Company : Roy Harris Estates

Year : 2018-2019

Position : Canvasser/Intern

Roles Responsibilities and key focus areas

Canvassing

Get clients who are interested in buying property

Assist the estate agent in selling property

Reason for Leaving : Wanted to study IT Network Engineering Name of Company : Vodacom

Year : 2023-Present

Position : Access Soc Technical Officer

Role Responsibilities and Key Focus Areas

To undertake all Broadband, LTE Support related activities in support of the Broadband Products.

Ensure customer solution modifications are fully regression tested and delivered within committed time to customer or within SLA.

To attend meetings with customer and business when required.

Support other team members and associated IT and business resources as appropriate and when required.

Continually update skills by learning new technologies and techniques relevant to the role.

Participate in continuous improvement.

Promote and advocate best practices within the team and throughout the business.

Analyze daily broadband service request reports and ensure appropriate action is implemented to manage SR resolution according to SLAs.

Troubleshooting and accurately troubleshooting faults.

Feeding back to customer within committed timeline.

Resolving SR within committed timeline.

Writing root cause analyses reports.

REFERENCES

Name : Mr. Johannes Kehla Mnguni

Institution : Roy Harris Estates

Position : Estate Agent

Cell Number : 076-***-****

Tell Number : 011-***-****

Name : Obakeng Ditshego

Institution : Vodacom

Position : Escalations Manager

Cell Number : 079-***-****

C2General

C2General

October 19, 2024

Gugulethu Richard Mbatha

Cisco Certified Network Associate

October 19, 2027

CSCO13636478

7VTW36SEYGE4QHK1

2024

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