Call Centre Information Technology

Curriculum Vitae

Of

Thandeka Mabuya

Personal Details

Name: Thandeka

Surname: Mabuya

Identity Number: 900**********

Date of Birth: 23 April 1990

Gender: Female

Physical Address: 868b Ntsoko Street

White City Jabavu

1809

Contact Number: 079-***-****

Email Address: *****************@*****.***

Educational Qualifications

Name of School: Athlone High School for Girls

Passed Grade: Grade 12

Subject: English, Afrikaans, Mathematics, Biology, Physical Science Year: 2007

Institute: Cornerstone

Qualification: Call Centre & Computer Certificate

Subjects: Inbound Call Centre Training, Computer Training, Outbound Call Centre Training

Year: 2008

Institute: PC Training and Business College

Qualification: Diploma in Information Technology

Subjects: Business Communications, E-Commerce, Foundation Programme, Information Systems, Web Design, Programming - Visual Basics, Networks

Year: 2009

Institute: Reonet Utilities

Qualification: Business Administration Course

Year: August 2018 - March 2019

Work Experience

Company: ` Sakyno T/A Brother Cash & Carry

Position: Administrator Assistant

Duties: Responsible for preparing supplier payments, Collect input and output vat collections every month, Ensuring that documents and stock are delivered in time, Data Capturing, Filing, Check all supplier documents if they are accurate

Year: May 2011 - March 2015

Company: Merchants Vodacom

Position: Call Centre Agent

Duties: Inbound Call, Data analysis, Authentication, Customer Service, Communication Skills, Call Management, Call Transfers, Cold Calling, Negotiation & Assertiveness

Year: November 2016 - June 2017

Company: Reonet Pty Ltd

Position: Receptionist / Office Assistant

Duties: Assertive support, Welcoming visitors and clients in person and telephonically, Stock control, Order company stationary, management, Prepare boardroom for meetings, Switchboard, Transferring of calls

Year: August 2018 - March 2019

Company: Fuchs Lubricants South Africa

Position: Sales Administrator

Duties: Receiving Inbound Calls, Making Outbound Calls, Actively assisting clients with their queries, Building and maintaining long-lasting client relationships, Overseeing an active CRM Year: September 2019 - September 2021

Company:

Position:

Duties:

Year:

CMR Meridian

Merchandiser

Ensuring that stores, shelves are stocked with the right types and quantities of products. Displaying, Arranging, pricing and rotate stock in store, Monitoring store inventory based on sales and intake, Optimize sales volume and profitability by identifying profitable lines and best sellers, Making recommendations for promotional strategies using sales and pricing data, Working and communicating with buyers, suppliers, stores.

August 2022 - October 2023

Name: Tina Pan

Position: Accounts Manger

Company: Sakyno T/A Brother Cash & Carry

Contacts: (011) 833 - 2588

Email Address: brothercc@@sakyno.co.za

Name: Portia Boniswa Radebe

Position: Supervisor

Company: Merchants Vodacom

Contacts: 076-***-****

Email Address: ******.*******@*****.***

Name: Kim Steer

Position: HR & Finance Manager

Company: Reonet Utilities

Contacts: (011) 568 - 4443

Mobile Number: 083-***-****

Email: ***@******.**.**

Name: Mark Erasmus

Position: Customer Service Manager

Company: Fuchs Lubricants South Africa

Contacts: (011) 565 - 9600

Mobile Number: 082-***-****

Email Address: ****.*******@*****.***

Name: Elcan Zulu

Position: Sales Representative

Company: CMR Meridian

Contacts: (011) 616 – 3385

Mobile Number: 082-***-****

Email Address: *****@***********.**.**

References

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