Customer Service Associate Director

CONTACT

Montebello, CA *****

513-***-****

***************@*****.***

PROFESSIONAL

SUMMARY

Reliable individual with excellent

communication, time management,

and computer skills. A driven and

detail-oriented individual with a

desire to use analytical and problem-

solving skills to meet goals.

SKILLS

■ Relationship Building

■ MS Office

■ Hiring and Training

■ Computer Skills

■ Customer Service

■ Public Speaking

■ Community Outreach

VIKAS TRIPATHI

EXPERIENCE

Associate Director Being Association - Mumbai, Maharashtra 03/2019 - 01/2021

■ Oversaw the recruitment and selection process for new staff. Directed a team of 20+ professionals in various functions across the organization.

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Facilitated weekly meetings with department heads to review progress on goals and objectives.

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Managed day-to-day operations while ensuring quality standards were met or exceeded.

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Prepared work schedules and assigned employees to specific duties based on skills.

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Monitored expenses against budget allocations on a monthly basis to ensure fiscal responsibility.

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Sales Manager Being Association - Mumbai, Maharashtra 03/2017 - 03/2019

Analyzed sales data to identify trends and make recommendations for improvement.

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Participated in customer meetings and worked closely with team to resolve customer satisfaction issues.

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■ Determined price schedules and discount rates.

Developed sales team through motivation, counseling and product knowledge education.

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■ Resolved customer complaints regarding sales and service. Organized trade shows and other promotional events aimed at increasing brand awareness and generating leads.

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Sales Associate Being Association - Mumbai, Maharashtra 09/2015 - 03/2017

■ Greeted customers warmly and offered assistance.

■ Kept work area clean, organized and free of clutter at all times. Assisted customers with product selection to ensure customer satisfaction.

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Organized merchandise displays to promote higher levels of customer engagement.

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Performed cash register operations accurately according to company guidelines.

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Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.

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EDUCATION

Bachelors Degree: Information Technology

Jabalpur Engineering College - Jabalpur, 03/2010

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