Technical Support Engineer

Sakthivel Ashokan

Chennai, Tamilnadu

www.linkedin.com/in/sakthivel-a-35414828b/

+91-638******* *************@*****.***

Results-driven L2 Support Engineer with 1.7 years of experience in Technical Support, Application Support, and Production Support for HRMS-based web applications. Skilled in troubleshooting, debugging, and resolving client issues efficiently. Proficient in Manual Testing, SQL, Java, Selenium, and Jira with a strong understanding of system performance, monitoring, and ticket management. Adept at collaborating with cross-functional teams to ensure seamless application operations. Experience

L2 Support Engineer (Technical & Application Support) PROTEL LABS Pvt Ltd CHENNAI, TAMILNADU

09-2023- PRESENT

• Provided L2 technical support for HRMS-based web applications, ensuring smooth production operations.

• Investigated, diagnosed, and resolved application, database, and system-related issues reported by end-users.

• Performed root cause analysis (RCA) and collaborated with development teams for bug fixes and enhancements.

• Managed tickets using Jira and ServiceNow, ensuring timely resolution of incidents and requests.

• Executed SQL queries to analyze and resolve database-related issues.

• Assisted in manual testing of new releases and patches to ensure application stability before deployment.

• Documented solutions, standard operating procedures (SOPs), and troubleshooting steps for future reference.

• Operational Experience in Spring MVC, Visual Studio Frameworks. Technical Skills

• General Skills: Helpdesk Support, Communication Skills

• Support & Troubleshooting: L2 Support, Production Support, Application Monitoring, Incident

& Problem Management

• Testing & Debugging: Manual Testing, Unit Testing, Integration Testing, System Testing, Acceptance Testing

• Programming & Scripting: Java, SQL, Selenium, Python (Basics)

• Frameworks: Spring MVC, Visual Studio

• Enterprise Applications: SAP (HRMS)

• Tools & Technologies: Jira, ServiceNow, Postman, Linux (basic commands)

• Databases: SQL Server, MySQL

EDUCATION

Government College Of Engineering- Bargur

B.E. MECHANICAL ENGINEERING

2018 TO 2022

• GPA: 7.9- No Backlogs

Jayam Vidyalaya, HSS- Dharmapuri

HIGHER SECONDARY

2017 TO 2018

• 92 %

New India High School- Dharmapuri

SSLC

2015 TO 2016

• 95 %

CERTIFICATIONS

• Software Testing – Isoft

• Java Full Stack Developer – 360 Ripples

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