Security Guard Residential Aide
Resume:
Nafisa Carlie
Brooklyn, NY *****
************@*****.***
Professional Summary
Seasoned professional with over 16 years of diverse experience in security, residential aide, and retail management. Proven track record in maintaining safety and security as a Security Guard for 8 years, demonstrating strong vigilance and understanding of risk assessment. Spent 6 years as a Residential Aide at a shelter, showcasing empathy, resilience, and strong interpersonal skills. Further honed leadership and organizational abilities during a 6-year tenure as an Assistant Manager at Family Dollar. Known for excellent problem-solving skills, commitment to excellence, and a strong work ethic. Seeking to leverage these skills and experiences in a challenging new role. Authorized to work in the US for any employer
Work Experience
Residential Aide
CORE, Inc-Brooklyn, NY
February 2020 to September 2023
• Enforcing shelter policies and following staff policies and procedures
• Assisting the shelter Program Director in the planning and implementation of new procedures relating to the units1.
• Monitoring staff and assigning tasks as necessary.
• Providing support and security for the shelter.
• Crisis management and de-escalation skills.
• On-site services include case management, entitlement assistance, room inspections, medication management, money management, medical and psychiatric care.
• Assisting with scanning client files into the Network Attached Storage (NAS) upon client’s departing from shelter.
• Overseeing the shelter at night and responding to any requests from the clients who are awake.
• Performing the day-to-day monitoring of the residents’ on-site. Package Handler
FedEx-Charlotte, NC
February 2019 to December 2020
Ensured packages were sealed properly.
Used scanners to track parcel information such as condition or receipt. Protected company inventory with well-organized and secure storage areas. Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database.
Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Assisted in loading delivery trucks with prepared packages. Security Guard
Garrison Protective Services-Queens, NY
August 2018 to May 2019
Monitored premises and recorded all activity in daily officer report for submission to garrison at close of shift.
Monitored access control systems, including CCTV systems for nefarious activities such as theft
.Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Warned persons of rule infractions or violations and evicted violators from premises. Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery. Security Guard
Azela Security Services-Queens, NY
January 2016 to July 2017
Responded to and thoroughly investigated all reported incidents to protect company assets. Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery. Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions. Assistant Store Manager
Family Dollar Stores Inc-New York, NY
March 2010 to January 2016
• Operating the cash register and other store equipment
• Maintaining a clean and organized store.
• Assisting customers with their selection and locating items they need.
• Leading and motivating a team of associates to ensure the store meets or exceeds sales goals, customer service standards, and operational excellence.
• Developing and implementing strategies to increase sales and profitability while controlling expenses.
• Ensuring compliance with all company policies and procedures, including safety regulations.
• Monitoring inventory levels and ordering merchandise as needed to maintain appropriate stock levels.
• Training and developing staff on product knowledge, customer service, and operational processes.
• Handling customer complaints in a professional manner, resolving issues quickly and efficiently.
• Managing cash flow and banking activities, ensuring accuracy Education
GED
Edward R Murrow High School - Brooklyn, NY
Skills
• Inventory control
• Box truck
• Operations
• Security guard
• Merchandising
• CCTV
• Van driver
• Heavy lifting
• Receptionist
• Organizational Skills
• Driving
• Pos
• Pos systems
• Inventory
• Customer service
• Shuttle driving
• Security
• Shift Management
Certifications and Licenses
Guard Card
Non-CDL Class C
Security Guard
Additional Information
SKILLS
Stock management Reliability
POS systems operations Patrolling
Merchandising Security procedures knowledge
Issue resolution Customer service
Customer outreach Security Guard Certificate
Inventory control
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