Customer Service Retail Banking
Resume:
Marwa Elawady
**** *** ****, *******, **, USA
**********@****.***
Objective
Experienced banking professional with 19 years of progressive leadership in customer service, retail banking, and trade finance. Currently seeking to enhance my business knowledge and leadership skills through the MBA program at Atlantis University. My goal is to integrate international academic knowledge with real-world experience to grow in financial services and management roles in the U.S.
Education
Bachelor of Commerce – English Section
Major: Accounting
Mansoura University – Egypt
Professional Experience
Branch Manager
Al Baraka Bank – Egypt
2019 – 2024
- Supervised a team of over 20 employees in a high-traffic retail banking branch
- Oversaw daily operations, sales targets, and service performance
- Increased branch revenue by 18% through strategic client acquisition
- Ensured full compliance with internal policies and central bank regulations
Head of Trade Finance
Al Baraka Bank – Egypt
2016 – 2019
- Managed international trade operations including Letters of Credit (LCs), Letters of Guarantee (LGs), and inward/outward collections
- Built strong relationships with corporate clients and exporters/importers
- Reduced processing errors and turnaround time by 30% through process optimization
- Trained and mentored junior trade finance officers
Retail Banking Officer / Customer Service Manager
Al Baraka Bank – Egypt
2009 – 2016
- Led front-line sales and service operations
- Promoted banking products and ensured high customer satisfaction
- Handled escalated client issues and contributed to branch performance goals
Teller / Customer Service Representative
Al Baraka Bank – Egypt
2006 – 2009
- Conducted daily banking transactions and managed customer accounts
- Maintained accurate records and provided support to branch operations
Skills
- Branch Operations & Team Leadership
- Trade Finance (LCs, LGs, Collections)
- Customer Relationship Management
- Retail Banking & Sales
- Financial Reporting & Compliance
- Fluent in English and Arabic
Current Status
Residing in Orlando, Florida
F-1 Visa Holder
Actively preparing to begin MBA program
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