Customer Service Security Officer

DARRYL RICHMOND

702-***-**** *****************@*****.*** HENDERSON, NV.

SKILLS

Active Listener, Attention to detail, Organizational skills, complaint resolution, Problem-solving, Patience, Product knowledge, Empathy, understanding EXPERIENCE

MGM GRAND International Security Officer, Las Vegas, NV 05/2024 - 07/2024 Provide services and act as visual deterrent, intervene and respond to all Levels of security and potential emergency needs, including acts of threats of violence, emergencies, and life safety threats, Greet and engage with guests, and hearing their stories and to interact with guests. Ensure guest safety by rendering appropriate first aid to injured persons and following established protocol for reporting injuries. Interact with guests from all over the world. Patrol and monitor all areas of the property, including the exterior, monitor the alarm system and surveillance cameras, provide excellent guest service to guests and employees, and resolve complaints and issues involving guests and employees

ELEVANCE HEALTH, CSRI Las Vegas, NV 11/2022 - 03/25/2024 Promote high customer satisfaction by resolving problems with knowledgeable and trendy Services, as well as resolving billing issues; Answered incoming/ inbound calls and emails, Providing frontline customer support, assistance, with products, service transactions, Good communication skills, facilitate customer service, resolving product issues, customer complaints; Developed strong customer relationships to encourage repeat business, provide outstanding services to new and long standing customers by being attentive to their concerns and providing solutions; Setup and activate new customer accounts and resolving billing issues. APPLEONE Customer Service Agent Las Vegas, NV 01/2019 – MAY 2022 Assisted claimants with answering phone calls in a high call volume call center and for claimants PUA Claims, weekly certifications, registration, help claimants with uploading documents/ updating contact information, filing End of Day reports and notating claimants accounts CIRCLE K Shift Lead, Las Vegas, NV 07/2017-04/2019 Provided /assisted customers with daily purchases of store merchandise and products and with payment options with credit/debit cards, cash. Checks, stores inventory, product/cash count stocks products, conducted store audits & store maintenance. WALGREENS Lead Photo Specialist Chicago/ Nashville TN 11/2007-05/2014 Assisted customers with daily purchasing store products/purchase transactions, handled cash register and cash counts, operated 1-hour photo & special request for printing photos, inventory, ordering products, training employees in the photo department. EDUCATION

UNIVERSITY OF PHOENIX Business Management/ Bachelor’s Degree Courses Studied: Specialized in HR & Project Management, Accounting, Budgeting, Learned Financial Tools, U.S. Laws

GEORGE H. CORLISS H.S. English Literature/ DIPLOMA, Courses Studied: English Literature, American History, Language, Welding, Geometry, Algebra, Science, Physical Ed