Customer Service Representative
Resume:
Melanie Gonzalez
Hialeah, FL *****
*********@******.***
Professional Summary
Detail-oriented customer service representative with 4 years of experience in retail sales and customer service. Proficient in managing high-volume customer inquiries, maintaining accurate inventory records, and providing exceptional customer service.
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Southwestern Insurance Group-Hialeah, FL
August 2024 to Present
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
Retail Sales Associate
The Home Depot-Hialeah, FL
March 2023 to July 2024
• Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
• Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
• Provided exceptional customer service, ensuring a positive shopping experience for all customers Customer Service Representative
DGT health center-Miami, FL
June 2023 to February 2024
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Amazon Warehouse Associate
Amazon Warehouse-Miami, FL
November 2023 to January 2024
• Received, inspected, and documented incoming stock shipments, ensuring accuracy and completeness
• Efficiently organized and maintained inventory in designated storage areas, optimizing space utilization
• Performed regular cycle counts to ensure accurate stock levels and minimize discrepancies Porter/Maintenance
Warren Henry Automotive Group-North Miami, FL
January 2023 to March 2023
Education
High school diploma
Hialeah Gardens Senior High School - Hialeah, FL
August 2019 to June 2023
Skills
• Retail Sales
• Pricing
• Manufacturing
Languages
• English - Fluent
Certifications and Licenses
0440 license
November 2024 to Present
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