Data Analyst Senior Manager

MELISSA CHATMAN

***********@*****.*** 917-***-****

SUMMARY

• Over 10 years of diverse work experience, including 6+ years in managing cross-functional projects with measurable outcomes.

• Led multi-department programs achieving up to a 40% improvement in operational efficiency and 25% cost savings.

• Skilled in stakeholder engagement, risk mitigation, and dynamic program prioritization to support strategic business initiatives. WORK EXPERIENCE

• Standardized operational processes to drive product initiatives, boosting key business KPIs.

• Directed strategic change initiatives, ensuring deadlines and proper resource allocation across teams.

• Managed AOP workstreams and devised business strategy for an optimized fulfillment network.

• Delivered executive reports on fulfillment network performance to senior leadership.

• Collaborated with cross-functional stakeholders to scope programs and align resources with strategic goals.

• Managed corporate speed initiatives, boosting fulfillment speed by 40% with a comprehensive 9-KPI scorecard. SENIOR MANAGER II, STRATEGY & PROGAM MANAGEMENT Remote (Bentonville, AR), June 2023 - February 2025 Walmart Inc. - Home Office

• Leveraged SQL, Alteryx, and Tableau to build efficiency tools that streamline processes for program initiatives.

• Managed cross-functional workflows with HR, Finance, and Product to deliver data-activated insights.

• Developed the Item Dimension Audit Tool, uncovering 15% inventory defects and improving defect accuracy by 70%.

• Enhanced operational tools to improve OTS by 35%.

• Drove a customer delivery project, reducing damages by 20% and achieving 25% annual savings.

• Coordinated multi-department deliverables to ensure program milestones and risk mitigation. SENIOR DATA ANALYST Remote (Bentonville, AR), August 2021 - June 2023

• Enhanced shift UPH by 38% and OTF by 15% weekly through innovative tool implementations.

• Cut outbound rework by 50%, reducing defect rate to below 1%.

• Streamlined logistics and automation to ensure on-time fulfillment and boost efficiency.

• Partnered with support teams to sustain 100% operational excellence.

• Implemented process improvements to mitigate risks and enhance project deliverables. FLOW AREA MANAGER Bethlehem, PA, June 2020 - August 2021 Walmart Inc. - E-commerce

• Reduced random inventory accuracy score by 10% week-over-week through targeted analysis.

• Delivered insights that decreased RIP DPM by 40%, meeting network performance targets.

• Lowered gross adjustments by 12% weekly via focused research on key items and team performance.

• Managed a team to optimize building cost efficiency through systematic reporting. LEAN DATA ANALYST / ICQA Bethlehem, PA, June 2018 - June 2020 CERTIFICATIONS

Tableau Dataiku Training Champion RBL (Responsible Business Leadership) EDUCATION

Fordham GSB New York, NY

M.S. Business, 2022

Tufts University Medford, MA

B.S. Chemical & Biological Engineering, 2007

MIT Cambridge, MA

Micro Masters, Supply Chain Management, 2024

SKILLS

Program Management & Strategy:

Stakeholder Engagement,

Risk Mitigation, Resource Allocation,

Program Scoping, Process Improvement

Technical Tools & Data Analysis:

SQL, Alteryx, Tableau, JIRA, Excel

Business Analysis & Reporting:

Data Visualization, Executive

Reporting, KPI Development, Workflow

Optimization, Performance Metrics

Operations & Change Management:

Operational Excellence, Logistics

Management, Change Management,

Process Standardization, Automation

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