Call Center Agent

Adeline Mokgatle

Johannesburg, Rembrandt Park

Tel: 063-***-****

Email: ***************@*****.***

Objective

To enhance my professional skills, capabilities, and knowledge in an organization that values hard work and trusts me with responsibilities and challenges.

Hospitality Passion Statement

I have always had a strong passion for food and hospitality. Over the past few years, I've gained hands-on experience selling food, preparing meals, and working in fast-paced service environments. This experience, along with my dedication to customer satisfaction, makes me excited to grow in a professional hospitality role. Experience

Call Center Agent

XYZ Communications

March 2023 - September 2023

- Handled inbound and outbound calls professionally and efficiently

- Assisted customers with queries, complaints, and service information

- Recorded customer interactions and updated databases accordingly

- Worked with a team to meet daily performance targets Cleaner

BrightCare Services

January 2022 - December 2022

- Maintained cleanliness and hygiene in office and common areas

- Used cleaning chemicals and equipment safely and effectively

- Followed schedules and checklists for assigned cleaning tasks

- Reported maintenance needs and hazards promptly

Pizza Chef

Romance Pizza

August 2020 - February 2021

- Managed workstation and prepared ingredients for daily orders

- Assembled pizzas according to customer requests

- Ensured proper packaging and presentation of each order Administrator / Packer

Mr D Delivery

October 2019 - February 2020

- Received and scanned parcels to dispatch to drivers

- Packed parcels by destination for efficient delivery

- Tracked deliveries and processed return parcels to warehouse Safety Officer

Various Project Sites - Johannesburg

January 2017 - December 2019

- Developed and implemented safety procedures and documentation in line with OHSA and site-specific protocols

- Conducted safety training, daily toolbox talks, and inductions for site workers and contractors

- Performed hazard identification, risk assessments, and incident investigations

- Ensured compliance with regulations and company SHEQ standards

- Maintained and updated safety files, inspection reports, and audit findings

- Promoted a culture of safety awareness across all site levels Hospitality Assistant / Food Service Seller

Self-Employed & Casual Catering Roles - Johannesburg January 2019 - December 2022

- Ran a small informal fast-food service from home, preparing and selling popular local meals, sandwiches, and soft drinks to local residents and school staff

- Maintained high levels of hygiene and customer satisfaction through consistent food quality and friendly service

- Took orders, prepared meals quickly and efficiently, managed cash payments, and restocked ingredients daily

- Built strong customer relationships, with many repeat clients returning for weekly meals

- Developed time management, multitasking, and stock control skills while working independently under pressure

Restaurant Crew Member / Casual Hospitality Worker Various Events & Food Outlets - Johannesburg

Occasional Roles, 2018 - 2023

- Assisted with front-of-house and kitchen duties including food prep, order handling, and cleaning during events and busy shifts

- Worked in fast-paced environments such as pop-up food stalls, small cafés, and catering setups

- Helped with packaging, plating, and serving food during weddings and corporate events

- Supported daily operations under supervision, learning about portion control, presentation, and customer care

Education

Alison - Human Resources (2024)

Completed with 89%

Ikusasalethu Development - Civil and Building Engineering (2021) Completed with 90%

Minerva High School - Grade 12 (2016)

Skills

- Problem Solving

- Active Listening

- Leadership

- Sales

- Communication

References

Pretty Kekana

Supervisor - Roman's Pizza

Email: ************@*****.*** Tel: +27-67-840-**** Jabulile Wati

Manager - Mr D Delivery

Email: ************@*****.*** Tel: +27-62-112-**** David Maseko

Senior Safety Consultant - Freelance Site Projects Email: *****.******.***@*****.*** Tel: +27-73-555-**** Lerato Mahlangu

Owner - Lerato's Home Kitchen (Private Catering Client) Email: ******.********@*****.*** Tel: +27-73-994-**** CERTIFICATE

This is to certify that

lD Number

irements for

sthe

\,7 TKryY

Managing Director

2O/O6/2OL6 - O1"/O7 /2Oa6

SAQA US ID UNIT STANDARDTITLE CREDITS NQF LEVEL

244283 Facilitate the development, implementation and maintenance of Health, Safety and Environment management system 10 Level 5

DISTINCTION

f snqn

NOSA t-r.-

A MtcRouzgu cmup Company

Cert No: 161001560

qt %'t

iTn H SE training

-@ .*+ '+F-.F -iF- -+. *L

{;. *lr{.i F-.S ctF

c>4E,,a {F

BCT13

Contact this candidate