Customer Service Office Assistant

HOLLISHA HALE

Cell:202-***-****

Email:***********@*****.***

EXECUTIVE SUMMARY

An enthusiastic professional with years of experience and knowledge in wide professions. Proficient in workplace management, skilled labor, and various legal adjudication and review processes.

CORE COMPETENCIES

• Proficiency in working knowledge of surgical instrumentation processing techniques, including microbiology, soaps and detergents, fundamentals of cleaning and packaging sterile supplies as well as steam and low temp sterilization processes. (For sterilization careers only)

• Proficient in Microsoft Office Suite, Mac OSX, Google AI, AI Gen, Amazon Web Services

• Strong Customer Service Skills, Excellent Communication Skills with all levels of personnel management.

• Works well under pressure, experienced with working in a fast-paced environment, ability to meet deadlines and efficiently work with others.

• Self-motivated, able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines.

• Read, write, and follow both oral and written instructions; keep simple records, perform basic math calculations.

• Functions well independently and as part of a team; ability to multi-task and cross-train to other departments. EMPLOYMENT HISTORY

Independent Brand Standards Auditor Nov. 2024-present DC entire covered entity, MD (Prince George and Montgomery County), VA (within 15 miles of Prince Georges County) *varies with contractual agreement

• Continuous monitoring of targeted sales, inventory, and regulating laws in commercial and residential settings.

• Industrial health and safety standard evaluations and observation.

• Confidential and secure platform directives and partnership opportunity upon contracting services.

• Advanced review of legal authorization and credentialing. (Private, state, local, and federal regulatory acquisition).

• Quarterly services options for accredited businesses. Refresco Fort Gibson, OK

Quality Technician

April 2024 -July 2024

● Relieve prior shift from duties of projects being worked on.

● Inspect area for cleanliness and sanitation.

● Operate office equipment, such as voice mail messaging systems, titrate chemicals to read reaction levels in tests.

● Report any quality issues to the assurance team to promote health and safety. Heal Trafficking Stakeholder since 2021

Research Collaborator

● Worked for task forces dealing with special selective and multidisciplinary procedures.

● Assess clients' cognitive abilities and physical and emotional needs to determine appropriate interventions.

● Keep records or prepare reports for the owner or management concerning visits with clients. National Advisory Committee (NAC) on Sex Trafficking of Children and Youth Gaps Task Force

• Outlined sections within interim reports. Varied by subject.

• Covered rural areas in the TX/OK/MD/DC regions that were affected by traffickers and lack of victim services.

• Shared resources with nonprofits, social networks and other collaboratives in the project. EDUCATION

● American Intercontinental University (AIU) – Criminal Justice (81 credit hours currently)

● Vital Reskilling/ Central Sterilization Solutions – Course Completion in Sterilization

● Northwest Louisiana Technical Community College – Business Administration / Accounting Office Specialist

(AAS) 2-YR

● Center for Developmental Security Excellence – Counterintelligence Training Specializing in Post Review Adjudication (Industrial, Cybersecurity, Administrative, Personnel,)

● Alison (Online Course Study) – Legal Office Assistant (9 credit hours)

● ACI Learning – CompTia Core 1-2 ITIL Foundation 4

● MGH Institute of Health Professionals – 13.75 hours of Professional Development Heal IHP Human Trafficking Train the Trainer Academy

● IBM SkillsBuild – Governance, Risk, Compliance, and Data Privacy LICENSES AND CERTIFICATIONS

● Legal Office Assistant

● Counterintelligence Concerns for National Security Adjudicators

● APIC – Association for Professionals in Infection Control and Epidemiology (10+credit hours)

● Certified Registered Central Sterilization Technician

● Member of the Oklahoma Medical Marijuana Authority REFERENCES:

See: https://www.linkedin.com/in/hollishah for professional endorsements and public information.

Contact this candidate