Network/Systems Administrator IT Support Specialist IT Consultant

Bright Akpah

Kumasi, Ashanti Region • +233-***-***-*** • **************@*****.***

IT Support Specialist Network Administrator Tech Problem-Solver

• Results-driven IT professional with 8+ years of hands-on experience in IT support, network administration, and system security. Renowned for resolving over 95% of technical issues on first contact, improving infrastructure efficiency, and delivering tailored tech solutions that reduce downtime and boost user satisfaction. Adept at maintaining secure, high- performing systems and passionate about applying technology to solve real-world problems in a dynamic organization.

• Reduced company downtime by 40% through preventive maintenance scheduling

• Migrated 50+ users to upgraded systems without data loss

• Initiated IT documentation system that improved team efficiency and support tracking

• Supported in Rotary-led technology campaigns for youth outreach and community education WORK EXPERIENCE

Fabelina Digital Laboratory • Kumasi, A/R • 04/2013 - 02/2021 IT Support Specialist

• Oversaw IT infrastructure for the entire company, ensuring uninterrupted network and system performance.

• Delivered timely technical support to 50+ users, resolving hardware, software, and connectivity issues with a 95%+ success rate.

• Installed, configured, and maintained operating systems and software across departments.

• Implemented network security protocols and backup procedures that safeguarded sensitive company data.

• Trained junior staff on safe digital practices and basic IT troubleshooting. Junior IT Officer

• Assisted in daily server and workstation maintenance for optimal system performance.

• Conducted hardware repairs, system installations, and software updates.

• Participated in network setup and configuration under supervision of senior IT officers.

• Played a key role in internal documentation and support ticket follow-ups. EDUCATION

BSc. Information Technology

University of Education, Kumasi Campus • Kumasi Campus • 06/2017 - 09/2022 Relevant Coursework: Networking, Information Security, Database Management, IT Project Management in General Arts

Toase Senior High School • Kumasi • 09/2007 - 06/2011 VOLUNTEERING & LEADERSHIP

Smart Kid Abacus International • 04/2021 - Present Abacus Instructor & Supervisor • Kumasi

Taught learners how to use the abacus for mental and manual arithmetic, helping them develop speed, accuracy, and concentration. Also, guiding them through structured levels of training, assessing their progress, and providing feedback. Additionally, I support other instructors, ensure teaching standards are met, and coordinate class activities and examinations. Their role combines teaching, mentoring, and overseeing program quality. Rotary International Member, District 9104 – Ghana • 06/2023 - 07/2024 Member of the LOC (Local Organizing C'ttee) for annual District Conference • Kumasi Strategically planned and organized our annual conference which had astronomical calibers of society in attendance, such as Otumfour Osei Tutu II, IGP George A. Dampare, and the likes. Rotary International Member, District 9104 – Ghana Member, EndPolio Committee, Rotary Ghana

Active in digital support, logistics, and campaign technology coordination SKILLS

Core Competencies: Clear Communication &Fast Problem Solving, DHCP, DNS, Hardware &Software Troubleshooting, IT Helpdesk &User Support, LAN/WAN, Microsoft 365 &Active Directory Support, Network Administration, Remote Desktop Support, System Security &Data Backup Strategies, TeamViewer, VPN, Windows OS &Server Maintenance Technical Tools & Platforms: Active Directory, Adobe Photoshop (Advanced), Antivirus &Endpoint Security, DHCP, DNS, LAN/WAN, MS Office Suite, Printer &Peripheral Configuration, System Imaging, TCP/IP, VPN, Windows 10/11

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