Customer Service Representative
Resume:
Celeste Fletcher
Phoenix, Arizona *****
**************@*****.***
To Whom It May Concern:
Change is good and can be defined as growth. Hiring me as a Customer Service Representative with your company would be a great change and growth opportunity for your company.
What makes me a great fit for the Customer Service Representative position is my communication skills, I’m an active listener and I have a proven record of organizing my assigned task for maximum results in a timely manner. I believe change is good and is an opportunity to grow as a person and as a company.
I look forward to hearing from you soon about the Customer Service Representative position. Thank you for reviewing my resume.
Sincerely,
Celeste Fletcher
Celeste Fletcher
Phoenix, Arizona 480-***-**** **************@*****.***
SUMMARY
A highly talented individual with 5+ successful years working as a Customer Service Representative. Skilled at building rapport with clients and effective problem-solving abilities.
Excellent communication skills, proficient in computer applications and an active listener. EXPERIENCE
Novartis 10/2023-Current Reimbursement Specialist
Proven record of performing reimbursement services effectively
Providing exceptional customer service
Communicate and work with Insurance companies
Preparation and review of patient cases
Highly proficient in Salesforce
Amazon Pharmacy 04/2023-09/2023 Customer/Chat Specialist
●Assist new customers with enrollment process
●Communicate with Prescribers and Insurance companies.
●Request medication from transferring pharmacies
●Provide prescription updates to customers
●Call intake 30-60 daily
Uber Eats 08/2022-10/2023 Self Contract
●Platinum member
●Excellent Customer service
●Highly observant
●Highly proficient problem solving skills
●Great time management
●Organizes earnings and expenses
Adecco 04/2022-12/2022 Data Entry Specialist
●Assisted w/ nationwide court settlements
●Made sure the company had the most updated info on clients.
●Mastered accuracy and attention to detail
●Excellent typing skills
●Basic research and collection of data skills
Cvs Health 06/2021-11/2022 Specialty Customer Care Rep
●Intake enrollment for new patients
●Works with patients,hospitals, insurance companies etc.
●Provides superb customer service to specialty patients
●Used multiple systems including excel,word and company programs .
●Call intake 20-60 daily
Convergent Outsourcing 01/2020-02/2021 Debt Collection Specialist
● Manage multiple delinquent accounts for debt collection efforts
● Negotiate payoff deadlines or payment plans
● Investigate and resolve discrepancies in payments or accounts
Range of outbound calls made daily 30 to 80
Lyft Driver 11/2019-08/2022
● Safely took passengers to and from designated destinations
● Provided 5 star customer service to each passenger
● Independent Contractor
Consumer Cellular 03/2019-12/2019 Customer Service Representative
● Provided tech support to the Senior citizens community
● Worked with several different phone companies porting numbers and services ● Processed payments
● Scheduled appointments
Daily calls ranged from 40 to 80
Veritec Solutions, Tempe, Arizona 05/2018-04/2019 Customer Service Representative
● Managed 100 inquiries or more per day to customers inquiring about the application process to obtain a payday loan
● Collaborated with payday loan lenders such as Advanced America and Check Into Cash to verify the approval of loans
● Processed payday loans for eligibility, accuracy of information and corrections as needed ● Documented inbound inquiries according to company policies
Call volume up to 75 calls daily
Concentrix, Tempe, Arizona 10/2016-10/2017 Apple Tier 1 Technical Advisor/ Mac Support
● Listened attentively to customer needs and concerns in an inbound call center while demonstrating empathy and maximizing opportunities to promote company products ● Resolved advanced technical issues, troubleshooted and addressed routine questions ● Maintained accurate and complete documentation of all inquiries
Inbound call center volume 60-80 calls daily .
Salvation Army Kroc Center, Phoenix, Arizona 05/2016-12/2017 Guest services/ Youth and Education worker
● Provided customer service to members and non-members ensuring that they received prompt and courtesy service
● Answered incoming calls regarding Kroc Center programs informing members about future events and program changes
● Assisted in Camp Kroc summer program supervising Youth following program curriculum ●
Harkins Theatres, Tempe, Arizona 12/2014-08/2015 Team Member
● Greeted customers and issued movie tickets
● Prepared and sold concession stand items utilizing cash register
● Directed customers to auditoriums and maintained cleanliness of movie theatre
EDUCATION
● Humanities and Science High School
Graduated January 2018
Contact this candidate