Software Development Product

ENRIQUE MERTINS

Lakewood Ranch, FL 954-***-**** *******.*******@*****.*** linkedin.com/in/enrique-mertins-jr/ EXECUTIVE PRODUCT LEADER

Accomplished, innovative executive with extensive history of driving the creation of user-friendly software product solutions that meet the business needs of organizations ranging from small business to enterprise level. Adept at developing product strategy and optimizing revenues and efficiency by applying SDLC and Agile software development practices to implement robust systems and back-end platforms. Proven ability to provide leadership to high-performance teams of product managers, program managers, and software developers. Recognized by colleagues, customers, and organizational leaders as adaptable, resourceful problem- solver with exceptional relationship-building, collaboration, and communication skills. Fluent in English and Spanish. Master of Science in Management Information Systems / Information Security. SELECTED AREAS OF EXPERTISE & TECHNICAL PROFICIENCIES Product Development & Management Project & Program Management Team Leadership & Development SOX Process Improvement Systems Consolidation, Migration, & Security Software Development SaaS Data Analysis Agile Six Sigma

Lean Cloud Migration Microsoft Azure Amazon Web Services (AWS) Systems / Network Integration COBIT Framework ISO 27001 System Specification Definitions NIST CMMC P&NL Logistics Azure ChatGPT Large Chat Bots FinTech SELECTED PROFESSIONAL HIGHLIGHTS

• Led product managers to deliver a tool that facilitates the resolution of complex enterprise escalations by consolidating Windows server logs, analyzing issues from multiple stacks, and providing engineers with a Knowledge Base article reducing 30% volume of enterprise escalations (Microsoft, Corp.)

• Developed API-based bank and card capabilities gateways that redirected transaction-based requests, which decreased development and integration time of deploying and maintaining each on prem Service by 75%. (American Express)

• Led team to implement a service that decreased promotion delivery time from four months to less than 10 seconds, which improved competition-response flexibility. (Jackson Hewitt Tax Service, Inc.)

• Oversaw the development and delivery of tool that consolidates Office, Windows, and enterprise Azure systems escalate into a unified escalation management platform, which minimizes queue times for 45K routed cases per hour. (Microsoft Corp)

PROFESSIONAL EXPERIENCE

MICROSOFT CORP – Atlanta, GA 2021 – Present

Senior Director of Product

Drive a team of 10 Product Managers to develop 12 new products under Azure. Design, deliver, and iterate new Operations tools, applications, and platforms for Azure Copilot.

Key Accomplishments:

• Directed a team of eight product managers to deliver an ML/AI based conversational bot with assisted support channels for Xbox that reduced 28% global support cases.

• Led AI/ML and data platform strategy, overseeing development of AI-powered (CoPilot) cloud products within Azure

• Directed the product roadmap for Generative AI and enterprise automation, driving adoption of AI/ML solutions for Logistics End Point IoT devices.

• Led cross-functional teams in delivering AI/ML-powered automation services, improving operational efficiency by 40%.

• Defined AI-driven product strategy for data platforms, aligning with global enterprise needs and compliance standards. JACKSON HEWITT TAX SERVICE, INC. – Sarasota, FL 2016 – 2021 Director of Product Development

Managed the development of all back-office e-services offered to franchisees and corporate office; led program-level initiatives applying Lean Agile methodologies to improve efficiency and adaptability. Key Accomplishments:

• Collaborated with six members of the executive leadership team to develop program-level initiatives regarding rapid deployment of promotions, revenue management, and enhancements of tools used in office operations.

• Reduced infrastructure costs (90% out of season and ~30% in season by migrating transaction processing programs, back-office systems, and revenue management systems to Amazon Web Services (AWS).

• Directed the development of a compound-identity system platform to centralize all client information in one system. Enrique Mertins Page 2

• Designed and led the development of a service that facilitates targeting specific prospects with email and promotional opportunities; increased conversion of prospects to by 10% to add up to $12M in revenues.

• Enabled the assimilation of company systems with Oracle financials by streamlining the revenue management of franchise model-based business.

• Applied multi-factor authentication to improve the security of JHNet systems. AMERICAN EXPRESS – St. Petersburg, FL 2013 – 2016

Senior Manager of Product Development (2014 – 2016) As product owner for funds integration and card processing drove all aspects of new, third-party, and intradepartmental integration programs.

Key Accomplishments:

• Ran company’s first product-centric Agile project delivery for a technical program, resulting in standardizing how product owners wrote stories against any technical initiative.

• Provided UniTeller with a gateway to establish communication channels between internal transaction processing systems and UniTeller, generating cash disbursement folios at bank’s Banorte branch.

• Delivered FASPartner service, an API-based pin management application for Target EMV and other EMV-related pin management programs under Serve.

Business Analytics & NFC Integration (2013 – 2014) Collaborated with transaction development group to produce log outputs and use these to search for specified metrics points. Key Accomplishments:

• Ensured steady project progression by developing authorization engine for transaction confirmation.

• Drove team to migrate componentized applications to micro services, eventually resulting in a complete cloud migration using an internal, SaaS-based solution.

Previous Tenures: Manager of Product Platform Support & Management at American Express IT Project Manager at Elmm Inc. MILITARY EXPERIENCE

UNITED STATES ARMY RESERVE – Austin, TX 2016 – Present Innovation Officer (2019 – Present)

Established professional networks with private sector companies and led 26 tech scouting teams to advance military innovations., which improved the acquisition of new technology by 200%.

• Evaluated technical white papers to select top solutions for military needs.

• Trained soldiers on tech scouting, which facilitated the development of dynamic and successful teams.

• Spearheaded modernization initiatives by integrating advanced IT solutions into logistics operations, streamlining acquisition processes, and enhancing supply chain visibility to support mission readiness across multi-echelon units.

• Currently working on the following portfolios for Army Future Command and US SOCOM: Unmanned aerial vehicles, Drones Machine learning and AI, Logistics, Cybersecurity, and Cloud Migration

• Maintained medical treatment facility operations; incorporated equipment for telecommunications, automation, visual information, records management, and publications / printing. Previous Tenures: Manager of Product Platform Support & Management at American Express IT Project Manager at Elmm Inc. EDUCATION

MS in Management Information Systems / Information Security - Nova Southeastern University, Fort Lauderdale, FL Bachelor of Science in Psychobiology – Florida Atlantic University, Boca Raton, FL CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Program Management Certificate (Auburn University) Certified Scrum Product Owner (CSPO) - Scrum Alliance Logistics Captain Career Course - US Army Basic Officer Leadership School - US Army Security+ Training - US Army Product Owner Training – Deloitte Project Management Professional (PMP) Certification Eligible - Nova Southeastern University Agile Training Program - Enrique Mertins Page 3

American Express CCNA Training Program - New Horizons Six Sigma Delta Lean Yellow Belt - US Army Medical Information Management Course - US Army

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