Field Service Customer

Versatile professional with over ** years of broad expertise collaborating with global, cross-functional internal and external clients in fast-paced environments. Analytical problem-solver driving innovative solutions for seamless operations. Detail-oriented and self-motivated team player with proven success managing multiple simultaneous projects and tasks. Disciplined quick learner with exceptional interpersonal, organizational and communication skills. Authorized to work in the US for any employer

Work Experience

Field Service Representative

US Census Bureau-Denver, CO

January 2025 to Present

Customer service, gather ind data by in-person interviews with households or individuals at pre-selected addresses. Key Field Service Representtives responsibilities - Data Collection, Communication, accurate record keeping and confidenteially..

2024 on Disability - Fractured Ankle

Mohave Valley, AZ

Quality Assurance Project Specialist

ABBOTT LABORATORIES-Remote, CA.

August 2022 to October 2023

· Contract – Full time remote

· Analyzed, created, and maintained data/documents and systems to track, monitor, and support the Quality Management Program.

· Corresponded with suppliers, stakeholders and other regarding inquiries and completion of documentation requirements which aligned with company policies and procedures.

· Participated in product improvement teams, strategic program developments, risk assessments and other analytic teams responsible for the improvement of products and alignment with regulatory requirements.

· Documented, reviewed, and resolved supplier performance issues which align to company policy and procedures.

· Maintained the global approved supplier listing, communicated discrepancies to manufacturing plants and management and provided solutions to address gaps and discrepancies.

· Developed positive relations within the Quality Department and both internal and external customers for improvement of policies and procedures.

Hybrid Quality Analyst

SHARP DECISIONS – BANK OF AMERICA-Pauma Valley, CA January 2021 to April 2022

· 2 Year Contract from Sharp Decision to work with Bank of America’s Fraud Department – California UE Dept

· Analysis of Customer Calls for Accounts of unauthorized Transactions.

· Auditing claim agents for professionalism, empathy, and accuracy of call Fraud Transactions.

· Auditing Claim Agents for the following of Bank of America’s procedures and processes.

· Auditing Claims for accuracy, duplicate trans, card closures, account closures and if new cards were issues correctly.

Customer Service

CAESARS ENTERTAINMENT-Valley Center, CA

October 2018 to March 2020

· Cleaned and reset tables, carried dishes and other tableware to kitchen, served items such as water, coffee, and drinks, helped with spills, and assisted servers with drink orders and serving food. Data Management Analyst

UTC AEROSPACE (COLLINS AEROSPACE)-Chula Vista, CA

July 2016 to October 2017

· Managed and tracked components and assembly configurations for leader in technologically advanced and intelligent solutions for global aerospace and defense industry with top tier customers such as Airbus and Boeing, two of world’s largest aerospace and defense manufactures with revenue over $101B.

· Documented workflow from engineering and team members; and documented revision controls, including suppression and obsolescence for manufactured and purchased parts.

· Performed engineering release analyst functions within various engineering formats. Maintained monthly performance metrics with weekly activities, quantities processed, stakeholders and errors for quality tracking.

· Detected and resolved data quality issues and discrepancies for integrity and quality control. Kept projects on track, set realistic timeframes, assigned resources appropriately and managed quality to decrease product errors.

Documentation Specialist

SURVIVAL SYSTEMS INTERNATIONAL-Valley Center, CA

June 2008 to July 2016

· Provided data management support and controlled engineering drawing and documents for innovative lifeboat manufacturing company providing offshore operators with equipment, instruction, experience, and knowledge.

· Tracked pertinent documentation, timeliness and submittal of necessary documents, drawings, and manual sets to customers. Created, proofread, edited, formatted, and finalized project-related documents.

· Maintained electronic filing system, and modified drawings and documents. Filed accurate weekly, month, and quarterly regulatory paperwork; and maintained organization to support smooth audit processes.

· Controlled revisions of drawings and documents, new part numbers and revision of part numbers. Kept documents moving in proper flow by applying strong organizational, planning, and multitasking abilities.

· Supported company in audit review process in compliance with AS9100 Standards and participated in ISO9001certification audits. Updated ERP system and lot-tracking of pertinent parts. Residential Real Estate Agent

COLDWELL BANKERS-Escondido, CA

Education

MBA in Business Administration

University of Phoenix-Remote

January 2014 to September 2020

BS in Business Administration

University of Phoenix-Remote

January 2014 to August 2017

Certificate in Supply Chain Management

University of Phoenix-Remote

January 2016 to May 2017

Skills

• Microsoft Office Suite (Excel, PowerPoint, Outlook, Word, Access, Project)

• G Suite (Google Calendar, Docs, Forms, Sheets, Slides)

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