Pharmacy Technician, Nursing Assistant, customer service
Resume:
Samantha Sierra
Maple Park, IL *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Front End Pharmacy Technician II
CVS CAREMAK-Wilkes-Barre, PA
May 2023 to Present
Inbound and outbound calls to doctor's offices to correct any prescriptions that come in with issues, start prior authorization requests, sending letters to patients, calling patients to verify insurance coverage, obtain refills for patient. Maintain call quality and have a minimum of 12 calls per hour. Certified Pharmacy Technician/site lead
CVS Health-Saint Charles, IL
April 2020 to Present
Calling insurance and doctor's offices, processing claims, dispensing medications, inventory, answering phones, customer service, ordering supplies.
COVID testing, preparing test kits, instructing people on how to test properly, running the testing machines, charting, inventory, supply ordering, stocking, assisting colleagues with technical issues. CNA - Certified Nursing Assistant
GrapeTree Medical Staffing
July 2019 to Present
Going to different healthcare facilities to help provide care to residents such as showers, ADLs, meal time assistance, dressing, hygiene and incontinence cares CNA
Favorites Staffing-Rockford, IL
January 2019 to Present
Floating to different LTC facilities that need assistance, caring for residents, giving showers, feeding, charting, vitals, dressing, incontinence care.
Shopper
Instacart Shoppers
October 2019 to March 2020
Going to various stores to shop orders for customers and deliver It to their homes. Home Health Aide
Maxim Healthcare Services
October 2019 to January 2020
Providing care to a one-year-old child with medical needs, assisting with dressing, incontinence cares, different therapies, and light housekeeping duties. CNA - Certified Nursing Assistant
River Bluff Nursing Home-Rockford, IL
May 2018 to January 2019
Maintaining residents incontinence care and ensuring their safety, charting CNA - Certified Nursing Assistant
Fair oaks rehabilitation and nursing-South Beloit, IL July 2017 to April 2018
Bed checks, vital signs, charting, AM care, stock linen, transfers, answer call lights Safety Comanion/Sitter
Northwestern Medicine - Kishwaukee Community Hospital-DeKalb, IL June 2017 to July 2017
Watching over any patients that require constant monitory (ex: psychiatric and fall risk patients) through a visual monitoring system with occasional 1:1 monitoring, completing all necessary paperwork, charting at designated times, reporting to proper personnel when needed. Certified Nursing Assistant
CNA-DeKalb, IL
March 2017 to April 2017
Assisting with AM care when needed, doing the resident's laundry, answering pages, administering medications, making sure all necessary paperwork is done, stocking common areas, unlocking the doors and making sure all the lights are on in the mornings. Cashier
Fasmart-DeKalb, IL
January 2017 to March 2017
Managing the till, putting money in the safe when necessary, stocking and facing the store, making sure all products were freshly made, maintaining the cleanliness of the sore CNA - Certified Nursing Assistant
DeKalb County Rehab & Nursing Center-DeKalb, IL
August 2016 to November 2016
AM care - washing residents, dressing residents, getting residents out of bed, checking residents throughout the night to make sure they are clean and dry, stocking rooms, getting residents anything they needed
Head Cashier
Lowe's-DeKalb, IL
November 2015 to August 2016
cash handling, customer service, tendering and filling internet orders, running a shift/schedule, opening and closing procedures - putting all the money in/taking it out of the registers, answering phones, handling returns and special orders
Certified Nursing Assistant
CNA-Geneva, IL
August 2015 to November 2015
showering residents, dressing and changing residents, feeding residents, cleaning the house, putting residents to bed, checking to make sure they are clean and dry throughout the night, charting, working on ADLs with residents
Head Cashier
Home Depot-Geneva, IL
March 2013 to August 2015
cash handling, customer service, placing special orders, fulfilling internet orders, making sure all money was put in/taken out of the registers, answering phones, running a shift/schedule Sales Associate
Ross Dress for Less-South Elgin, IL
December 2012 to March 2013
Fitting room attendant: counting items that went into the fitting rooms with customers, cleaning the fitting rooms, unlocking the bathroom area when needed, zoning, receiving, putting security tags on items, markdown team lead
Burger King manager
Travel Centers of America-Hampshire, IL
February 2012 to May 2012
Managing the Burger King inside of the truck stop, taking orders at the counter and in the drive thru, cooking, putting orders together and making sure they get to the customers, doing waste reports, cleaning the fryers, cleaning behind the counter and the dining room, dish washing, drying trays and putting them away, counting registers and putting them in the safe, handling any customer complaints manager
Gas Station Attendant/Cashier
Wilmington, IL
August 2011 to October 2011
Mobil gas station - Wilmington, IL - August 2011 to October 2011 Running the cash register, stocking, cleaning the store, setting alarm and locking the store, cash drops, maintaining the change drawer, printing reports, cleaning the bathrooms, making coffee, changing garbage both inside and outside slide attendant/swim instructor team member
St Charles Park District-Saint Charles, IL
May 2011 to August 2011
Saint Charles, IL - May 2011 to August 2011 slide attendant: Working alongside with the lifeguards to ensure the safety of the patrons, standing at the top of the slides to ensure safety, pick up garbage around the pool area
Swim instructor: teaching children the basics of swimming, ensuring they're safety team member
Team Member
Burger King-Geneva, IL
April 2010 to June 2011
Taking orders, bagging orders and making drinks and making sure they get to the customers, taking out garbage, keeping the dining room clean, stocking, drying trays and putting them away, maintaining the cash drawer, cooking, dish washing
Education
Bachelor of Arts in Pre Law
National University-Remote
August 2024 to Present
Associate's degree in Paralegal Studies
Penn Foster-Remote
February 2024 to August 2024
Skills
• CNA
• Medication Administration
• Pharmacy Technician Experience
• Cna Certified
Certifications and Licenses
CPR
April 2022 to April 2024
BLS certification through AHA
Drivers License
May 2019 to May 2023
Pharmacy Technician Certification
Certified Nursing Assistant (CNA)
PTCB Certification
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