It Security Senior
Resume:
TAHJAE K. COHEN
Lot ** Sital Close, Portmore, St. Catherine
876-***-**** *********@*****.***
Professional Summary
Dedicated IT Service Delivery Professional with over five years of experience in supporting network workstations, AVAYA desk phones, and PC applications. Proficient in WAN/LAN management, Windows administration, virtualization, and network security. Strong background in server-side technologies and networked computing systems. Proven ability to collaborate across departments and improve IT security and operational efficiency.
Skills
• Wide Area Network (WAN) & Local Area Network (LAN) Support
• Switching & Routing Protocols
• Virtualization Technologies
• Firewall Management
• Cloud Computing
• Agile Project Management
• Windows & Server Administration
• Documentation & ITIL Best Practices
Professional Experience
Senior IT Desktop Support Specialist
Iterum Connections – Kingston, Jamaica
Jan 2025 – May 2025
• Supported global service desk operations across Jamaica, Panama, Colombia, and Mexico.
• Collaborated with cross-functional teams to improve IT security posture.
• Maintained secure infrastructure and optimized system efficiency. Senior IT Specialist
Sagility – Kingston, Jamaica
Aug 2024 – Dec 2024
• Provided tier-2 and tier-3 support for hardware, software, and network issues.
• Created and maintained IT documentation and troubleshooting procedures.
• Assisted with patching vulnerabilities using Action1 and ManageEngine.
• Generated performance and SLA reports for management. Systems Administrator (Part-Time)
Haile Selassie High School – Kingston, Jamaica
May 2024 – Feb 2025
• Diagnosed and resolved technical issues within the school’s computer network.
• Performed routine system maintenance and support.
• Managed user accounts and software configurations. Education
Bachelor's of Science in Cybersecurity
University of Technology Jamaica – Aug 2024 – Present
(Expected Completion: TBD)
Diploma in Project Management
Alison – Mar 2025 – May 2025
Cisco Networking Academy
• Network Devices and Initial Configuration – Apr 2025
• Endpoint Security – Apr 2024
• Network Defence – Apr 2024
• Network Support and Security – Apr 2024 – Present
• Cisco Certified Network Associate - Pending
Microsoft
• Zero Trust and Best Practices Framework – Mar 2024 St. Jago High School
High School Diploma
Academic Achievements
Subject
Grade
English A 1
Biology 3
Office Administration 2
Music 3
Electronic Document Preparation & Management 2
References
Michael Miller
Oneil Smith
Contact this candidate