Talent Acquisition Regulatory Compliance
Resume:
MOKHADI MELATO
Personal details
MOKHADI MELATO
***********@*****.***
facebook.com/mokhadi melato
linkedin.com/in/mokhadi melato
Skills
Typing
Microsoft
Effective communication
Transaction Processing
Root Cause Analysis
Languages
English
IsiZulu
SeSotho
Afrikaans
Profile
Detail-oriented query consultant with extensive experience in transaction remediation and regulatory compliance. Proven ability to manage and resolve complex issues efficiently while adhering to strict service level agreements and company policies.
Education
BCom In Business Management And
Entrepreneurship
Jan 2010 - Dec 2012
North-West University
Understanding of fundamental business management principles including planning, organizing, leading, and controlling business operations. Postgraduate diploma in Management Jan 2025 - Present Regent Business School
Advanced knowledge in strategic planning and organizational leadership to drive business growth and operational efficiency.E Expertise in human resource management, focusing on talent acquisition, employee motivation, and conflict resolution within corporate settings. Employment
Query Consultant Jul 2023
Standard Bank ITT LIBRA
Investigation and remediation of BOP, cancel and replace in line with customer instructions and/or as per exchange control guidelines Extract daily/weekly non-reportable transactions and implement amendments/remediation
Remediation of incorrect SARB Dispensation annotation reported FinSurv/BOPCUS
Offsite report analysis and remediation
LIBRA/EXCON escalations handled within stipulated turnaround times processing of transactions within cut-off times
Assist in reducing data-related regulatory failures Query Consultant Jul 2023 - Present
Standard Bank ITT Escalations
Investigated and remediated BOP, cancel and replace transactions in line with customer instructions and exchange control guidelines Extracted and amended daily/weekly non-reportable transactions to ensure data accuracy
Remediated incorrect SARB Dispensation annotations reported to FinSurv/BOPCUS for compliance
Handled LIBRA/EXCON escalations within stipulated turnaround times, processing transactions within cut-off times
Analyzed offsite reports and performed necessary remediations to maintain regulatory compliance
Assisted in reducing data-related regulatory failures through meticulous review and correction processes
Conducted detailed root cause analysis to identify and resolve complex client queries within strict SLAs.
Developed and maintained comprehensive records of recurring issues and solutions to streamline query resolution and enhance team knowledge sharing.
Cross-border Payments Officer Sep 2022 - Present
Standard Bank
Managed and processed cross-border payments ensuring compliance with international banking regulations and internal policies. Reviewed and verified SWIFT messages to facilitate accurate and timely international transactions.
Coordinated with various financial institutions to resolve payment discrepancies and ensure smooth transaction flow.
Acting Branch Manager Jan 2021 - Jan 2022
Barko Financial Services
Managed daily branch operations ensuring efficient workflow and compliance with company policies
Led and motivated a team of consultants to achieve individual and branch sales targets
Monitored and analyzed branch performance metrics to identify areas for improvement
Handled resolution of complex customer issues and escalations to maintain high customer satisfaction
Loan Consultant Jun 2019 - Jan 2020
Barko Financial Services
Assessed clients' financial status, credit, and property evaluations to determine feasibility of loan approvals.
Analyzed and verified creditworthiness and repayment capacity of loan applicants using established criteria.
Provided clients with information on loan products, terms, and conditions to help them make informed borrowing decisions.
Service Consultant Jan 2014 - Sep 2016
Capitec Bank
Investigated and resolved complex client queries to enhance customer satisfaction and retention.
Managed and processed financial transactions in compliance with exchange control and regulatory guidelines.
Conducted thorough analysis of customer reports and data to identify discrepancies and implement necessary corrections. Client Service Champion May 2013 - Dec 2013
Capitec Bank
Demonstrated exceptional client service by promptly responding to and resolving customer inquiries and concerns, ensuring high satisfaction levels. Managed and monitored queue systems effectively to streamline client flow and reduce waiting times.
Provided hands-on assistance during ATM transactions, enhancing client confidence and reducing service errors.
Courses
Branch Manager Technical Training
Certificate
Feb 2020
Junior Management Program Certificate Oct 2019
Loan Consultant Technical Training
Certificate
Aug 2019
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