High School Customer Service
Resume:
Lovell L. Claud Jr.
******.*********@*****.***
**** ***** ******, ******** *****, VA
EDUCATION
Advanced Technology Center, Virginia Beach, VA Completion 2025 Network Administration Cyber Defense I & II
Tallwood High School, Virginia Beach, VA Graduated 2022-2025 Tidewater Community College (Currently enrolled in Cybersecurity Associates) Work experience
Cashier/Front End Associate
Harris Teeter, Chesapeake, VA
● Operate POS system to process cash. Credit and mobile transactions for an average of 200+ customers daily.
● Assist with stocking shelves and merchandising when needed.
● Recognized for friendly service and ability to resolve customer issues efficiently.
● Trained 3 new cashiers on register use and customer service procedures.
● Process coupons, discounts, and price adjustments in accordance with store policy.
● Handled customers' purchases, returns, and inquiries while maintaining a quality customer satisfaction rating.
Technical Skills
Cisco Packet Tracer, Zenmap, PowerShell, Linux, Access, Excel, Word, OneNote, PowerPoint, Shodan, Nessus, Advanced IP Scanner, 10 Strike Network Scanner, CCleaner, MMC, Group Policy, Ping Sweep CERTIFICATE
Workplace Readiness Skills 2025
Wise Financial Literacy Certification
CPR Certifed
Cisco Certified Support Technician
Network Security
AWARDS
● Selected All District Band 2021 - 2023
● Best Section In Band, 2024
● Top 30 in the Nation for Cyber Patriot CTF
● Honor roll high school 2022-2025
EXTRACURRICULAR ACTIVITIES
● Future Business Leaders Of America (FBLA), (2023 - 2025)
● Tallwood Band Program, (2022 - 2025)
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